Responsibilities :

QA strategy and process management :

- Develop and execute comprehensive QA strategies, test plans, and roadmaps for various eCommerce features and projects.

- Oversee the implementation of testing tools, processes, and best practices for both manual and automated testing across the software development lifecycle (SDLC).

- Establish quality standards, key performance indicators (KPIs), and quality metrics, and regularly monitor, analyze, and report on them to senior management and stakeholders.

- Identify, assess, and mitigate risks related to product quality and project delivery.

Leadership and team management :

- Lead, mentor, and motivate a team of QA engineers and testers, fostering a culture of quality, accountability, and continuous learning.

- Manage resource allocation, project prioritization, and workload for testing initiatives, ensuring optimal team performance and timely delivery.

- Conduct performance evaluations, provide constructive feedback, and support the career development of team members.

- Assist in the recruitment, onboarding, and training of new QA staff.

Project delivery and coordination :

- Ensure the smooth coordination of QA activities with cross-functional teams, including product management, development, and business stakeholders, to align testing requirements with business needs.

- Participate in all phases of the project lifecycle, from requirements gathering to post-release analysis.

- Manage defect lifecycles, ensuring issues are properly tracked, prioritized, and resolved.

- Provide clear and timely communication on project status, risks, and challenges to stakeholders, acting as the primary point of contact for quality-related concerns.

Tech Stack & Requirements :

- 14 to 20 years of IT QA work experience including 8+ years' experience as QA delivery manager.

- Guide and oversee front end and backend testing for eCommerce systems, including inventory, order processing, and payment gateways.

- Ensure rigorous testing of all customer-facing eCommerce touchpoints, such as site search, product listings, and the checkout process.

- Lead the automation of testing for key eCommerce workflows, utilizing tools like Selenium, Katalon, or Postman.

- Proven experience working on high-traffic, transactional eCommerce platforms.

- In-depth knowledge of Agile/Scrum and other software development methodologies.

- Ability to provide vision, direction in terms of people, process, program and technology best practices, estimation, efficiencies and productivity improvements.

- Strong interpersonal, problem-solving, and communication skills.

- Nice to have: DevOps technology skills.

Educational Qualification :

- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.