Role : Assistant Manager / Manager (O365, Azure, AD, SharePoint & SOC Compliance)

Job Summary :

We are seeking a highly skilled and experienced Assistant Manager / Manager - IT Infrastructure to manage and support the administration of our Microsoft-based infrastructure, with a strong focus on compliance driven IT operations. This role will be responsible for managing the Office 365 Exchange, Microsoft Azure, SharePoint, and on-premises Active Directory environments, ensuring high availability, security and alignment with compliance standards such as SOC audits.

Key Responsibilities:

Office 365 Exchange Administration :

- Manage and support Exchange Online including mail flow, mailbox management, spam filtering, data loss prevention and policies including retention policies.

Microsoft Azure Management :

- Administer Azure resources including virtual machines, storage accounts, and identity services (Azure AD). Ensure secure configuration and monitor usage.

SharePoint Online Administration :

- Oversee SharePoint site creation, permission management, and user access control. Assist teams with document libraries and collaboration setups.

On-Premises Active Directory (AD) :

- Maintain and administer the on-premises AD environment including GPOs, OU structure, DNS, and account lifecycle management.

Incident Response :

- Lead incident response, change control processes, and root cause analysis for infrastructure related issues.

SOC Audit Compliance Support :

- Support internal and external audits by providing required documentation, implementing security controls, and remediating audit findings.

Security & Monitoring :

- Ensure system security and integrity across cloud and on-premises environments. Monitor system performance, patching, and backup operations and provide capacity planning.

User Support & Troubleshooting :

- Work with internal teams and vendors for escalated issues related to Exchange, Azure, AD, and SharePoint and support business initiatives.

Supporting & Mentoring Juniors :

- Provide mentorship to junior IT staff and collaborate cross-functionally across departments.

Required Qualifications :

1. Bachelor's degree in computer science, Information Technology, or related field.

2. 7-10 years of experience in IT infrastructure management with hands on experience in Microsoft Cloud and on-premises technologies.

3. Proven expertise in administering :

- Office 365 and Microsoft Exchange Online

- Microsoft Azure (IaaS, AD, Security)

- SharePoint Online

- On-premises Active Directory

4. Strong understanding of email security, data governance and compliance in cloud environments.

5. Experience managing SOC 1/2 audits and documentation for compliance.

6. Familiarity with PowerShell scripting and automation tools.

7. Excellent troubleshooting, documentation, and communication skills.

8. Strong Project Management and documentation abilities.

Preferred Certifications (Not Required but a Plus) :

- Microsoft Certified: Azure Administrator Associate

- Microsoft 365 Certified: Messaging Administrator Associate