Key Performance Area :

- Application support & bug resolution

- Application availability to business

- Application Enhancement

- Effort and Commercial negotiation

- Daily / weekly / monthly reports

- Monitoring automated job & batch processes

- Keeping the sops & documentations updated

- Vendor Management

ROLE PROFILE/JOB RESPONSIBILITIES :

- To ensure that the issues/ service requests are closed within the TAT

- Incident and problem management

- To participate and perform UAT/SIT

- To plan and execute DR drills for the business applications

- To able to prepare, execute and monitor SOPs

- Vendor liaison & SLA management

Skillsets Required :

- LMS Applications preferably Pennant.

- Web based applications / middleware/integration

- Application server like oracle IAS, Websphere, IIS, Apache tomcat.

- Databases like Oracle, MS SQL, MY SQL, Postgres (preferred)

- Project Management

- BFSI functional domain knowledge, business process study & analysis, solutions design, projects definition, Execution & implementation

- Strong written communication skills

- Able to work effectively under pressure and frequently changing priorities

- Adherence to audit, process & compliance.