Mainframe production support

Payments exp is added advantage

Experience : 5+ years

Immediate Joiners

Work in Shifts

Walk-In drive on Saturday at Hyderabad / Pune Office

Job Summary:

We are looking for a skilled Mainframe Production Support Engineer to provide L2/L3 support for critical enterprise applications running on IBM Mainframe environments. The ideal candidate should have hands-on experience in incident management, batch monitoring, job scheduling, troubleshooting production issues, and ensuring high availability of business-critical systems.

Key Responsibilities:

- Provide 24x7 production support for mainframe applications and infrastructure.

- Monitor and manage batch jobs, schedulers, and production workflows.

- Investigate and resolve production incidents, abends, and job failures.

- Perform root cause analysis (RCA) and implement preventive measures.

- Coordinate with development, infrastructure, and business teams for issue resolution.

- Handle service requests, change requests, and problem management activities.

- Ensure adherence to SLA, incident response, and escalation procedures.

- Participate in release and deployment activities during maintenance windows.

- Prepare operational documentation, runbooks, and support reports.

- Support performance tuning and system optimization initiatives.

Technical Skills Required:

Mainframe Technologies:

- IBM z/OS

- JCL (Job Control Language)

- COBOL

- CICS

- DB2

- VSAM

- TSO/ISPF

Scheduling & Monitoring:

- Control-M / CA7 / Tivoli Workload Scheduler

- Batch job monitoring

- File transfer monitoring

Support & Troubleshooting:

- Abend analysis

- SMF logs and spool analysis

- Incident management tools (ServiceNow, Remedy, etc.)

- Production issue triaging and escalation handling

Required Qualifications:

- Bachelors degree in Computer Science, Information Technology, or a related field.

- 5 8 years of experience in Mainframe Production Support.

- Strong analytical and troubleshooting skills.

- Good understanding of ITIL processes (Incident, Problem, Change Management).

- Excellent communication and stakeholder management skills.

- Ability to work in rotational shifts and support critical production environments.

Preferred Skills:

- Experience in Banking / Financial Services domain.

- Exposure to automation and scripting.

- Knowledge of MQ, FTP, and file transmission processes.

- Experience in handling high-volume batch processing environments.

Key Competencies:

- Incident Management

- Problem Solving

- Production Stability

- SLA Management

- Team Collaboration

- Customer Focus

- Attention to Detail