The position of Operations Administrator is highly cross-departmental, cross-location and cross-group within the IT area.

In addition, collaboration with MPT users is necessary.

Major Responsibilities :

- Administrative Activities, Announcements, extended support.

- Maintenance of the Operations Manual (communication with Magna IT).

- Make changes to user data (communication with LC-PT, Magna IT and MPT IT).

- Testing and documentation support (communication within SAP/DMS team).

- Coordination of extended support (communication with LC-PT, Magna IT and MPT IT).

- Announcements and communication of downtimes (communication with MPT users).

Infrastructure Management :

- Ensure monitoring is up to date.

- Smooth handling of infrastructure topics.

- Communicate current prerequisites to local IT departments to improve the efficiency of our system landscape.

Service Owner Monitoring :

PLM Ticket Management :

- Lead SAP/DMS support standups, ensuring immediate processing of incident tickets.

- Participate support standups.

- Monitor the ticket process.

- Further develop the support process in collaboration with local and global IT teams.

- Track PLM tickets according to SLA.

Knowledge And Education :

- A bachelor's degree in computer science, information technology, or any technical study programs with work experience in that field is required.

Work Experience :

- 3+ years of professional experience.

- Preferred experience in coordination on the above-mentioned topics across departments, locations, and groups.

Skills And Competencies :

- Excellent collaborator and a team player.

- Strong verbal and written communication skills, fluent in English.

- Ability to understand business priorities and align technology opportunities.

- Focus on quality and customer service.

- High degree of independence and personal responsibility.

- Committed and confident personality.