Job Summary :

We are looking for an experienced Load Balancer Engineer with strong hands-on expertise in F5 BIG-IP and A10 Thunder technologies. The role involves supporting enterprise-scale application delivery environments, troubleshooting network and application connectivity issues, handling L2 escalations, automation, and working with global teams in a Follow-the-Sun operations model.

Key Responsibilities :

- Manage and support F5 BIG-IP and A10 Thunder Load Balancers in a large enterprise environment.

- Provide L2 support and troubleshooting for load-balancer, network connectivity, and application delivery issues.

- Support internal and external client-facing application flows across distributed environments.

- Perform fault analysis, incident resolution, failure avoidance, and root-cause analysis.

- Troubleshoot issues related to TCP/IP, HTTP, DNS, SSL/TLS, and application connectivity.

- Support a high number of devices and application flows while maintaining service availability and performance.

- Work with application delivery and management platforms for configuration, deployment, monitoring, and service management.

- Handle production incidents, outages, escalations, and service requests in a high-pressure environment.

- Develop automation and scripting to improve operational efficiency and reduce manual activities.

- Contribute to process improvements, operational automation, and standardization.

- Prepare and maintain technical documentation, troubleshooting guides, and operational procedures.

- Collaborate with developers, infrastructure engineers, network teams, and global SMEs.

- Participate in a global Follow-the-Sun support model and work effectively with geographically distributed teams.

- Continuously learn and adopt new technologies and techniques related to application delivery, networking, automation, and infrastructure.

Technical Skills :

- 5+ years of experience in Load Balancer / Application Delivery environments.

- Strong hands-on experience with F5 BIG-IP and A10 Thunder.

- Strong understanding of TCP/IP, HTTP, and DNS.

- Experience with Unix/Linux system administration.

- Experience with at least one automation/programming technology : Python, Ansible, Perl, PowerShell, or C#.

Soft Skills :

- Strong troubleshooting and analytical skills.

- Ability to manage multiple priorities in a high-pressure production environment.

- Good communication skills with global teams.

- Strong ownership and accountability for production issues.