LMS Administrator

Key Responsibilities:

- Monitor and process daily LMS change requests received through QuickBase, email, Digital Gradebook Rosters, and Departure Notices.

- Execute timely LMS actions such as user profile activation/deactivation, course and learning path enrollments/unenrollments in SAP Litmos.

- Prepare bulk import files using LMS user metadata to efficiently handle large-scale change requests with high accuracy.

- Maintain detailed documentation of all LMS changes in the Consolidated Litmos Tracker.

- Investigate, troubleshoot, and escalate LMS-related issues to appropriate stakeholders, ensuring

prompt follow-up and resolution.

- Handle professional correspondence related to LMS changes, demonstrating strong written communication skills.

- Manage bi-weekly Litmos metadata updates to ensure data consistency across integrated systems.

- Download daily reports from Litmos and upload data to Power BI Dashboards for visualization and tracking.

Tools & Technologies :

- SAP Litmos (LMS)

- QuickBase (ticketing system)

- Microsoft Outlook

- Microsoft Excel (data manipulation and bulk uploads)

- Power BI (report uploads and dashboards)

- Microsoft Teams / Zoom (collaboration)

- SharePoint (document sharing and storage)

Required Skills & Qualifications :

- Proven experience working with SAP Litmos or similar LMS platforms.

- Strong proficiency in Microsoft Excel for data processing, including bulk uploads and formatting.

- Detail-oriented with a strong focus on data accuracy, consistency, and documentation.

- Excellent written communication skills with the ability to correspond professionally via email.

- Familiarity with ticketing systems (e.g., QuickBase) and basic troubleshooting practices.

- Ability to prioritize and manage multiple requests to meet defined SLAs.

- Experience with Power BI or similar reporting tools is an advantage.

Preferred Qualifications :

- Experience in an enterprise or corporate learning environment is a plus.

- Prior exposure to HRIS or integrated talent management systems is desirable.