Lead Software Engineer - Service Level Agreement

Job Description :

Application Leadership & Delivery :

- Own end to end delivery and support of one or more vended applications.

- Lead application onboarding, integrations, upgrades, patching, and enhancements.

- Ensure adherence to SLAs, KPIs, and contractual obligations with vendors.

Stakeholder & Vendor Management :

- Serve as the primary point of contact for application related discussions with business stakeholders.

- Manage vendor relationships, including performance reviews, issue resolution, and roadmap alignment.

- Coordinate with internal teams (architecture, security, infrastructure, testing) for smooth delivery.

Operations & Support :

- Oversee L2/L3 support activities, incident, problem, and change management.

- Ensure application stability, availability, data integrity, and security compliance.

- Drive root cause analysis and preventive actions for recurring issues.

Governance & Compliance :

- Ensure applications comply with enterprise standards, security policies, and regulatory requirements.

- Participate in audits, risk assessments, and documentation reviews.

- Support contract renewals, license management, and cost optimization initiatives.