Job Description :

We are looking for a Lead Production Operations Engineer to lead the reliability, availability, security, and performance of critical production applications and cloud infrastructure. The role requires strong hands-on experience in GCP production environments, Kubernetes, application support, monitoring, incident management, and SRE practices, preferably within the BFSI domain.

- Lead production operations and support for critical business applications and cloud environments on GCP.

- Ensure high availability, reliability, scalability, and performance of production systems.

- Provide hands-on support for Kubernetes-based application environments, including deployment, troubleshooting, configuration, and operational management.

- Manage application incidents, service requests, problems, and major incidents, ensuring timely resolution and effective RCA.

- Monitor production environments using Dynatrace and other observability tools to identify performance, availability, and capacity issues.

- Drive proactive monitoring, alerting, automation, and operational improvements to reduce incidents and manual intervention.

- Troubleshoot application, infrastructure, Linux, networking, and connectivity issues across production environments.

- Implement and maintain DevOps and SRE practices to improve system reliability and operational efficiency.

- Ensure production environments follow appropriate security, access-control, and operational standards.

- Develop and maintain runbooks, operational procedures, knowledge documentation, and recovery processes.

- Coordinate with Development, Cloud, Infrastructure, Security, and other technology teams for production issues and service improvements.

- Support capacity planning, performance optimization, disaster recovery, and production readiness activities.

- Drive continuous improvement of IT service management processes in line with ITIL practices.

- Lead and mentor production support teams and manage operational priorities across critical applications.

Required Skills :

- 11 - 14 years of experience in Production Operations, Application Support, SRE, DevOps, or Cloud Operations.

- 7+ years of hands-on experience supporting production environments on GCP.

- 3 - 5 years of hands-on Kubernetes experience in production.

- Strong experience in application production support, incident management, problem management, and RCA.

- Strong Linux administration and troubleshooting skills.

- Experience with Dynatrace or similar monitoring and observability platforms.

- Strong understanding of networking, security, cloud infrastructure, and production troubleshooting.

- Experience with DevOps and SRE practices, automation, and operational reliability.

- Good understanding of ITIL-based service management processes.

- Experience working with highly available, business-critical production applications.

- BFSI domain experience is preferred.

- Strong leadership, stakeholder management, communication, and problem-solving skills.