- Lead application support efforts for .NET-based enterprise systems, ensuring high availability and performance.

- Troubleshoot and resolve issues across backend (.NET/C#) and frontend (Angular) components.

- Analyze, debug, and optimize SQL Server queries to improve database performance.

- Investigate and resolve Web API integration and service-related issues.

- Manage deployments and application configurations in Azure or AWS environments.

- Collaborate with Development, QA, and DevOps teams to identify root causes and implement permanent solutions.

- Develop automation scripts using PowerShell to streamline support processes (when applicable).

- Participate in incident, problem, and change management following ITIL standards.

- Communicate technical resolutions clearly to both business users and internal stakeholders.

- Drive continuous improvement initiatives for system stability and performance.

Qualifications :

Education : Bachelors degree in Computer Science, Information Technology, or a related field.

Experience : 6- 8 years of experience in .NET application support or development, with hands-on troubleshooting experience.

Technical Skills :

- Strong proficiency in .NET Framework/Core and C#.

- Hands-on expertise in Angular (TypeScript, HTML, CSS).

- Strong knowledge of SQL Server - query tuning, debugging, and data analysis.

- Experience with Web API analysis and integration troubleshooting.

- Familiarity with Azure and/or AWS environments.

- Understanding of CI/CD pipelines (preferably Azure DevOps).

- Working knowledge of IIS configuration and performance tuning.

- Basic scripting experience in PowerShell (preferred).

Soft Skills :

- Excellent problem-solving and analytical thinking for root cause identification.

- Strong communication and documentation skills.

- Ability to coordinate with cross-functional teams and manage priorities under pressure.

- Familiarity with ITIL processes and enterprise support methodologies.