Lustre Storage Engineer

Location: Bengaluru

Experience: 6+ years

Interview Mode: 1st Virtual & Final F2f Only

Ideal Candidate: Prefer candidates with strong Automation expertise. Candidates who possess Automation skills along with a basic understanding of Storage & Backup technologies can also be considered. The selected candidates will be provided the necessary training on Storage & Backup as part of their onboarding plan.

Responsibilities:

- Engineer will be part of a 24/7 IT Storage operations team and will be directly responsible for storage and backups related processes.

- Take a leadership role with customer teams and internal teams to resolve Storage problems, maintain managed backup operations and return systems to operational status.

- Lead communication between technical teams, customer and internal organization to fulfill customer needs.

- Provide remote technical support & troubleshooting (via e-mail, remote access, phone) on complex Storage Solutions including DDN or Cray Storage hardware and software.

- Demonstrate a thorough technical and business understanding of clients' needs, including how those pertain to DDN or Cray products and services.

- Write, proofread and submit knowledge-base articles.

- Provide status and progress reports for Storage & backup environment related activities and tasks on regular basis.

- Clearly communicate complex technical topics to the varied knowledge levels of external customers.

- Develop positive and trustworthy relationships with customers and Account Teams.

- Ability to multi-task and manage competing priorities.

- Develop and implement resolutions to identified problems, and follow standard practices and procedures.

- Plan and implement best practices for Storage & backup solutions.

- Proactive measures to ensure adequate storage capacity is available.

- Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts.

- Perform configuration changes as per design and build.

Technical Requirements:

- Professional degree or equivalent experience and 5+ years related IT experience.

- Hands on experience in Operations and Support on Enterprise Storage from any leading vendor.

- Troubleshooting skills on Enterprise storage, Replication, de-duplication, compression, Thin-Provisioning, virtualization, including log analysis.

- SAN connectivity, SAN fundamentals, zoning etc.

- General knowledge of networking concepts and iSCSI protocol.

- Administration of DDN Storage - local & remote replication, performance etc.

- Minimum 4 to 5 years of experience in Administration and Implementation of DDN/Cray Storage.

- In-depth knowledge on troubleshooting CIFS and NFS share issues.

- Troubleshooting and managing of ISCSI and FC SAN environment.

- Good knowledge on Clustering and High Availability.

- Experience in upgrading DDN /Cray OS versions.

Interpersonal Skills:

- Self-Starter - Takes independent action to identify and solve problems.

- Exceptional Customer service skills, mindset & attitude.

- Success/Achievement Orientation - Delivers quality results consistently.

- Innovative - Builds and improves key business processes.

- Be capable of making well founded decisions in high pressure situations.

Preferable:

- Knowledge of Remote Support and Remote monitoring processes and concepts.

- Tools Knowledge on Service Now.

- ITIL Certified.

Certifications:

- Ideal candidate will be trained & certified in DDN /Cray Storage.