Lead GPAM Engineer - CyberArk

About the Job :

As a Lead-GPAM CyberArk_540, you will be a Level 4 (L4) technical expert, responsible for resolving complex and subtle issues within the Global Privileged Access Management (GPAM) domain, with a special focus on the CyberArk platform. Your role is critical for the stability, security, and continuous improvement of our privileged access management services. You will act as an independent contributor, a problem-solver, and a key point of contact for new demands and major incidents.

Core Job Objectives :

- Serve as an L4 technical expert, resolving the most challenging and difficult issues related to our CyberArk environment.

- Participate in management and prioritization of major design and enhancement initiatives.

- Lead major incident response activities and drive problem management efforts.

- Conduct stability analysis and identify opportunities for continuous service improvement.

- Provide on-call support as part of a 24/7 rotation.

- Leverage deep technical expertise in CyberArk configurations, major enhancements, and development to solve complex problems.

- Act proactively to identify potential issues and implement solutions before they impact service.

Duties and Responsibilities :

- Act as an independent contributor for new demand, providing end-to-end solutions for customer requirements.

- Handle and troubleshoot high-priority incidents, performing root cause analysis (RCA) and implementing permanent fixes.

- Manage patching and other changes to the GPAM environment, ensuring minimal disruption to services.

- Create and maintain knowledge base articles (KBs) and technical documentation to support the team.

- Perform log analysis on GPAM component servers to identify and resolve issues.

- Open and manage tickets with CyberArk support as needed.

- Set up and maintain different test systems for new implementations and enhancements.

- Coordinate with the Engineering Team and process owners to align on priorities and solutions.

- Provide 24/7 on-call support as part of a rotating schedule.

- Handle general updates and configuration change requests.

Required Qualifications, Experience, and Skills :

- A bachelor's degree in Computer Science or an equivalent qualification.

- A minimum of 10 years of relevant experience, with significant hands-on experience in CyberArk.

- Proven experience as a business analyst, with the ability to gather requirements and provide solutions.

- Strong knowledge of and practical experience with both Unix and Windows Administration.

- A solid understanding of networking principles, with a CCNA certification or equivalent knowledge.

Preferred Qualifications and Skills :

- Certifications such as CyberArk Defender and CyberArk Sentry.

- DevOps experience, with a working knowledge of tools like Dynatrace, Docker, Puppet, Ansible, and GIT.

- Proficiency in PowerShell scripting.