In this role, you will serve as the primary escalation point for complex application issues, ensuring the seamless performance of our mission-critical banking platforms.

You will work in close collaboration with cross-functional engineering teams, infrastructure specialists, and key business stakeholders to diagnose system bottlenecks and implement robust, long-term resolutions.

By maintaining high system availability and optimizing incident response workflows, you will directly influence the reliability of our financial services, ensuring a frictionless experience for our end-users and maintaining the integrity of our digital banking ecosystem.

Key Responsibilities :

- Lead the end-to-end incident management process for banking applications to minimize downtime and maintain service level agreements for our global clients.

- Perform deep-dive root cause analysis on recurring technical issues to prevent future occurrences and improve overall system stability.

- Mentor a team of support engineers by providing technical guidance and fostering a culture of proactive troubleshooting and knowledge sharing.

- Execute complex SQL queries to extract data, perform system audits, and resolve data-related discrepancies that impact financial reporting.

- Collaborate with software development teams during the release cycle to ensure smooth deployments and effective transition of new features into the production environment.

- Manage stakeholder communication during high-priority outages, providing clear, concise updates to ensure transparency and trust across the organization.

Required Skillset :

- Demonstrated expertise in managing high-availability application support environments, specifically within the banking or financial services domain.

- Advanced proficiency in SQL for complex data manipulation, database troubleshooting, and performance tuning within large-scale production databases.

- Proven ability to troubleshoot intricate technical issues across multi-tier application architectures, identifying bottlenecks in code, middleware, or network layers.

- Exceptional interpersonal skills with the ability to translate complex technical challenges into actionable insights for non-technical business stakeholders.

- Strong analytical mindset with a track record of improving operational processes and reducing incident resolution times through automation or documentation.

- Ability to thrive in a hybrid work environment in Gurugram, balancing independent problem-solving with collaborative team efforts.

- A Bachelor's degree in Computer Science, Information Technology, or a related field, complemented by 5 to 10 years of hands-on experience in application support roles.