Job Description :

Skills : App Packaging, SCCM, Intune, ITIL, SNOW, VBScript, Window 10/11, MSI.

Application Packager L2/L3 :

- Should be capable of working on packages with no supervision.

- Good communication skills to coordinate with stakeholders for package User Acceptance testing.

- Experience in customer handling skills.

- Expertise in providing technical support is a key requirement.

- Reproduce issues internally and respond on time to customers.

- Strong analytical thinking. Performing the full life cycle of software packaging including definition, requirements gathering, analysis, and testing.

- Develop, test, and implement configuration changes/driver updates to improve overall windows client, stability & performance.

- Knowledge of installation mechanisms acquisition, execution, and rollback.

Key Skills :

- Windows 10/11 and Servers platforms.

- Packaging tools : Orca, Install Shield, Admin Studio, ACT (application compatibility toolkit).

- Creating Custom Actions to customize the application accordingly.

- Upgrading from old version to new version application.

- MSI and MSIX technologies.

- Analysing source applications and converting them into Windows installer technology like MSI/MSIX.

- Scripting : Batch, VBScript, PowerShell Deployment Tool Kit (PSADT).

- Deployment tools : SCCM/Intune.

- ITIL tool SNOW.

- SCCM deployment Experience, Creating deployment types, Task sequence.

- Intune application experience.

- Supersedence/Dependency experience.

- Company portal, PSADT, Scripting experience.

- Troubleshooting and Fixing package issues in Prod and Pre-prod stage which are deployed via SCCM.

- Coordinating with App Owners/Managers in requirement gathering.