We are seeking a Windows L3 Support Engineer to act as the final escalation point for P1/P2 incidents in enterprise Windows and endpoint environments. The role involves advanced troubleshooting, RCA, endpoint management, security, automation, and major incident handling.

Skills & Responsibilities :

- Windows Server 2012/2016/2019/2022 & Windows 10/11

- L3 escalation, P1/P2 incident handling, RCA, war- room support

- Endpoint Management : Intune, SCCM (ConfigMgr)

- Active Directory, GPO, DNS, DHCP

- Patch Management : WSUS, SCCM, Intune

- PowerShell scripting (mandatory) & automation

- Security : Microsoft Defender, BitLocker

- Monitoring : SCOM, Splunk

- ITSM : Incident, Change, Problem Management

- Documentation : SOPs, Runbooks

- Collaboration with L1/L2 teams & cross- functional teams

- Exposure to Azure/Cloud, VMware/Hyper- V/Citrix

Nice to have : Tanium, VDI/DaaS, Azure Virtual Desktop, Ansible

Experience :

- 5 to 10+ years in Windows Administration / Enterprise Support | Shift/on- call support

Certifications (Preferred) :