Skill required :

Duties and Responsibilities :

- Troubleshooting the complex/multi-domain/ incidents, that require design changes or involvement of OEMs, on the network and services that are escalated by L2 Resolver Group while adhering to SLA/KPIs

- Providing L3 level of Network and Service Assurance support for enterprise network on routing and switching and is comprised of Cisco based WAN/ LAN / WLAN and SDWAN technologies

- Carrying out complex network change events.

- Acting as the architect for the projects in the day 2 scenario

- Provide design and deployment guidance on new enterprise sites, make configuration pack and deploy it on ground.

- Raising TAC cases with OEMs and drive the resolution of complex incidents

- Coordinating with the fault management teams of the CSPs for the resolution of access link issues

- Working directly with OEMs for upgrades for EoL/EoS based Life Cycle Management.

- Designing and implementing the final fix for resolving the complex incidents in coordination with OEMs or CSPs.

- Representing the Operations team in architectural and roadmap discussions along with the customer

- Analyzing the technological advancement in the industry and acting as the technical advisor to the customer

- Assisting the Major Incident resolution by actively participating in the process.

Minimum Job Entry Requirements :

- Bachelor of engineering degree and 10-12 years of experience on Networking Technologies.

- Experience on Large Enterprise Networks in Service assurance area preferably at L3 level.

- Strong experience on EIGRP, OSPF, BGP, MPLS, CoS, QoS, VRF, VLANS, and VPNs.

- Strong understanding of Network Segmentation approaches and CISCO SD Access based Network Segregation

- Knowledge and experience on Infoblox DDI (DNS, DHCP & IPAM) and Cisco ISE will be a plus.

- Must have CCNP (Routing & Switching)/CCIE R&S desirable

- Strong analytical skills to resolve problems.

- Strong oral and written communication skills to coordinate repair efforts and prepare reports.

- Ability to manage multiple tasks in a fast-paced complex network environment.

- Strong skills on MS Office for reports and preparation of RCA

- Self-starter with attention to detail and ability to maintain focus over long periods of time.

- Ability to work on call support at odd hours as needed.

Strong hands-on experience on the following (Mandatory) :

- Routers Cisco ASR 1001-X, Cisco ASR 1001-HX, Cisco ASR 1002-HX

- LAN Switches 9500/9300/9200/6800/4500/3850/3750/3730/3650/83560/3550/2960

- SDWAN C8500/C8300/C8200/8500L

- WAP 9115/6300/3702/3502/2802/2702/2602/1852/1832/1702/1602/1562

- WLAN Controller CT3504/5520/9800LC

- Radius Server Cisco ISE/Appliance Server (SDDC)/Halt3 cage SG4