Network Administration, Network Monitoring & Performance, Network Infrastructure Management, Configuration & Backup Management, Incident Management, Problem Management, Vendor & OEM Management, Network Security, Disaster Recovery & Business Continuity, Risk & Compliance, Capacity & Availability Management, Documentation, Network Architecture, Reporting & Analytics, ITSM, Continuous Improvement, Infrastructure Management, Troubleshooting.

Job Description :

Technical Skills Required :

Roles & Responsibilities :

Required Skills :

- LAN Switching, Wireless & WAN Technologies

- Strong precise understanding with Hands-on Experience on the Network Switching-Routing, Wireless Technologies.

Switching-Routing (L2-L3) Technology :

- Hands-on Knowledge and working experience of VLANS, VTP, ISL, 802.1Q, Ether-Channel, STP, RSTP, MST, PVST, FHRP-Gateway Redundancy Protocols, Stacking, Switch Security, SPAN, RSPAN, ACL (Standard & Extended), QoS, Port-Channel, Route-map, PBR, SVI, IP Routing, Port-monitoring/mirroring.

Wireless Technology :

- Hands-on Knowledge and working experience of Cisco Wireless Controllers, AP (Lightweight and Autonomous - All Models), FlexConnect, HA/SSO, ACL, Routing, WAP Groups.

Nexus Switches :

- Hands-on Knowledge and working experience of VRF, VRF-Leaking, Spine-Leaf, VPC, FEX, VDC, OTV, VxLAN, FCoE, Fiber Channel.

- Hands-on Knowledge and working experience on Cisco 1900, 29xx, 35xx, 37xx, 38xx, 45xx, 65xx series switches; NEXUS 9K, 7K, 5K, 2K; Cisco WLCs: 3650, 5760, 3850, 25xx, 55xx, 8500 series and WISM2; Cisco APs: Aironet 1142, 1242, 1815, 1830, 1850, 2602, 27xx, 2800, 3800, 9xxx series.

WAN / Routing Technologies :

- Hands-on Knowledge and working experience of eBGP, iBGP, OSPF, IP SLA, Route-map, ACL, Prefix-list, Static Routing, Route Re-distribution, MPLS, ILL, EIGRP, RIP Advantages.

Firewalls :

- IPv4 Policy, Routing (Static), Zones, Nating, Public IPs, IPv6.

Monitoring Tools :

- PRTG, Cisco Prime, NimSoft, HP NNMi, SolarWinds, What'sUpGold, NetBrain, OpsRam or any other tools.

Central Services :

- Knowledge of DNS/DHCP, NAT, IPSEC/GRE VPN, VMs, ISE, TACACS, NAC, Proxy.

ITSM Tool :

- Service Now, BMC Remedy.

- Understanding of: Knowledge of Incident Management, Problem Management, Change Management Process, and ITIL Compliance.

- Documentation Experience using tools like Visio, PPT, Excel, Word, Acrobat pro.

Roles & Responsibilities :

- Ensure to close the tickets (Request, Incidents, Tasks, ITCHG, PBI, KB) in adhere SLA Time.

- Providing Guidance to L1 team to process the Tickets.

- Adhere the Compliance & Quality on Tickets.

- Participation in Bridge calls/MI to troubleshoot the critical issues.

- Ability to work with different vendors.

- Working with different regions of clients for day to day Network issues, flexible in work timings.

- Working on medium/Major Network Projects.

- Co-ordination with different teams to resolve the Connectivity issues.

- Participating in CAB (Change Advisory Board) and presenting Change Requests; also, doing PIR (Post Implementation Review) for each changes and publish in report.

- Participating, driving MIM and preparing RCA in PB Management.

- Part of ARB (Architecture Review Board)/Engineering/Project team (internal and customer) for new design discussion, assessing and mitigating the risk.

- Providing inputs on the in-scope IT landscape for enhancement.

- Leading / Driving the Technical discussion / reviews such as capacity planning, Risk reviews, major change planning, RCA, DR Drills.

- Owning the Major incidents and Project task for respective tower / domain.

- Providing inputs and assistance in technical changes such as Technology refresh, Migrations, New implementation / Roll out.

- Perform analysis based on trend reports, capacity reports etc for in-scope IT landscape.

- Provide inputs for fine tuning / enhancement with impact analysis of the fine-tuning changes.

- Discussion with OEM / Vendor / Suppliers for performance improvement.

- Record and track the improvement / fine-tuning.

- 24X7 monitoring of the Site availability and for any faults (like router outages, link outages, exceeding set thresholds).

- 24X7 Switch, Router, LB, Link availability monitoring.

- Configuring thresholds for Switch, Router CPU usage, & memory usage.

- Performing Switch, Router, port, VLAN configurations.

- Monitor Switch, Router CPU / memory usage.

- Monitor Switch, Router Port Status of uplink and other critical interfaces.

- Monitor and control configuration aspects like IP address, subnet mask, DNS settings, etc.

- Alarm generation, handling and filtering.

- Link Bandwidth utilization.

- Incident and Request Services monitoring.

- Addition & deletion of new locations and devices in network monitoring tool.

- Request Fulfillment Management.

- Switch, Router, Link troubleshooting and recovery in case of any outage.

- Back-up link availability testing and monitoring.

- Trend based consultancy based on historical data samples and Capacity Planning.

- Providing selective resource access by configuring suitable access list on the switch.

- Configuring authentication protocols that are available in Cisco IOS (like AAA) if any available.

- User Account Management: Configuring user authentication through TACACS or RADIUS servers if any available.

- Hardening of network devices.

- Device Configuration management.

- Load Balancer configuration management, IOS Upgrade, Cisco Switches Stacking, Non-Cisco Switching and wireless products exposure.

- Configure Real and virtual Links/Servers, Interface enable / disable.

- QoS, Policy Based Routing configurations.

- Configuring Dynamic Routing Protocols.

- Configuring NAT.

- Monitor/ analyse and fix problems due to Memory and CPU utilization and errors.

- Carry out comprehensive problem analysis and ensure resolution on time.

- Co-ordinate with vendors for Hardware related issues, TAC support and Hardware replacements.

- Device Availability Report.

- Config Backup Management.

- Vendor/OEM Coordination (raising TAC, working with Active-passive team).

- Configuration of PE link device management & configuration at branches.

- Generation of Reports like Performing Switch, Router, Load Balancer Appliance Availability Report, CPU utilization Report, Capacity Planning Report and Trend Analysis Report.

- Configuration & management of switches and controller devices.

- Incident / Request Fulfillment / Change management / MI - Major Incidents Management.

- Implement privilege rights based on user rights for controlled access.

- Implement encrypted password management mechanisms on all supported devices.

- Ensure security against asynchronous terminals, such as console terminals and from integrated modem line.

- Preparation of RCA for Major Incidents.

- Repeat Incident / Alert Analysis.

- Updation and maintenance of FMEA (Failure Mode Effect Analysis), Availability, Capacity management.

- Risk Analysis, Maintaining Risk-Register and mitigation planning.

- Continual Service Improvement Planning and executions.

- Planning and execution of DR Drills based on availability of DR setup and recovery procedures.

- Preparing, maintaining and Updation of SOP/SIP and Knowledge Base.