About the Role :

We are looking for a Lead .Net L3 Production Support (US Healthcare + Automation) with strong technical expertise and leadership capabilities to support critical healthcare applications and integration workflows. The ideal candidate should have excellent communication skills, experience leading support teams, and a proactive approach to incident management and automation.

Key Responsibilities :

- Lead L3 production support for Guiding Care integrations and related healthcare applications.

- Troubleshoot and resolve production issues involving APIs, middleware, application logs, and SQL databases.

- Perform root cause analysis (RCA) and implement minor bug fixes/enhancements using C#/.NET.

- Develop Python-based automation scripts for monitoring, configuration validation, and regression testing.

- Collaborate with Support, Development, QA, and Infrastructure teams on incident resolution, hotfixes, and releases.

- Monitor integration endpoints, identify performance bottlenecks, and ensure system reliability.

- Maintain knowledge base articles, troubleshooting guides, and support documentation.

- Participate in a 24x7 on-call support model and drive major incident management activities.

- Mentor team members and provide technical leadership for production support initiatives.

Required Skills :

- 9+ years of experience in L3 Application/Production Support.

- Strong hands-on experience with C#/.NET, Python, and SQL Server.

- Expertise in troubleshooting REST APIs, integrations, middleware, and database issues.

- Experience with healthcare applications and integration workflows (Guiding Care preferred).

- Strong analytical, problem-solving, and stakeholder management skills.

- Excellent verbal and written communication skills with the ability to lead discussions and coordinate across teams.

Preferred :

- Healthcare/Payer domain experience.

- Exposure to Azure/AWS, CI/CD, and DevOps practices.

- ITIL knowledge and experience in a 24x7 support environment.