Job Title : GCP L3 Support Engineer

Location : Hybrid / On-site Delhi NCR, Bangalore, Pune

Experience : 5 - 7 years (with 4+ years on Google Cloud Platform)

Job Summary :

We are seeking an experienced GCP L3 Support Engineer responsible for advanced troubleshooting, architecture support, and operational stability of cloud environments on Google Cloud Platform (GCP). The role involves resolving complex cloud issues escalated from L1/L2 teams, optimizing cloud infrastructure, implementing best practices, and ensuring high availability and performance of cloud workloads.

Key Responsibilities :

- Provide Level 3 technical support for production issues in GCP environments.

- Troubleshoot complex incidents related to compute, networking, storage, and security.

- Design and implement solutions for scalability, reliability, and performance improvements.

- Support and manage core GCP services.

- Investigate and resolve high-severity incidents and outages within SLA timelines.

- Perform root cause analysis (RCA) and implement preventive solutions.

- Automate infrastructure using Infrastructure as Code tools such as Terraform.

- Implement monitoring and alerting using Cloud Monitoring, Cloud Logging, and Datadog.

- Support CI/CD pipelines integrated with GCP.

- Ensure security best practices including IAM policies, VPC security, and compliance controls.

- Document architecture, troubleshooting steps, and operational runbooks.

Required Skills :

- Strong hands-on experience with core GCP services :

1. Compute Engine

2. Cloud Storage

3. BigQuery

4. Cloud SQL

5. VPC Networking

6. IAM & Security

- DevOps & Automation :

1. Terraform & CI/CD tools such as Jenkins

2. Containerization using Docker

3. Kubernetes administration

- Monitoring & Observability :

1. Google Cloud Monitoring

2. Python / Bash / Shell scripting

Preferred Qualifications :

- Bachelors Degree or higher in Information Systems, Computer Science, or equivalent experience.

- Google Professional Cloud Architect

- Google Professional Cloud DevOps Engineer

- Experience with multi-cloud environments (AWS/Azure)

- Experience in SRE practices and reliability engineering.

Soft Skills :

- Strong troubleshooting and analytical skills

- Excellent communication and documentation skills

- Ability to work in 24/7 production support environments

- Experience mentoring L1/L2 engineers