L3 Backup & Recovery Specialist - CommVault

Job Summary :

We are seeking an experienced L3 Backup & Recovery Specialist with deep expertise in Commvault also supporting enterprise backup operations in AWS environments.

The ideal candidate will also possess working knowledge of NetBackup as a secondary skillset.

This role is responsible for advanced troubleshooting, solution design, and operational excellence in backup and recovery services for mission-critical workloads.

In addition, has accountability for ensuring data integrity, and providing detailed documentation of operational procedures.

Major Duties And Responsibilities :

- Actively and consistently supports all efforts to simplify and enhance customer experience.

- Works with Commvault in a large mixed environment of both windows and Linux servers.

- Lead and manage complex backup and recovery operations using Commvault in AWS cloud environments.

- Provide L3-level support, including root cause analysis, performance optimization, and resolution of escalated incidents.

- Integrate and optimize Commvault solutions with AWS native services (e.g., S3, EC2, RDS, Glacier).

- Support NetBackup environments as a secondary skillset, including configuration, monitoring, and incident resolution.

- Ability to build and design backup infrastructure.

- Ability to manage multiple tape libraries of backup infrastructure.

- Understands and has excellent knowledge and skills to trouble shoot backup issues, tape issues, and storage issues.

- Needs to be proficient in backup schedules and policies.

- Document procedures, configurations, and troubleshooting steps for knowledge sharing and compliance.

- Participate in audits, DR drills, and capacity planning activities.

- Mentor junior team members and provide technical guidance as needed.

- Must thoroughly understand Commvault through command line and GUI.

- Must understand Linux and Windows commands and understand how to troubleshoot backup issues on both windows servers, and Linux servers.

- Must follow established company processes, including change management, incident management, and problem management processes.

- Must have experience with automating backup processes, as well as using Commvault Workflows.

- Excellent problem-solving, analytical, and communication skills.

- Ability to work independently and handle high-pressure situations.

Preferred Qualifications :

Skills/Abilities and Knowledge :

- Experience in Unix/Linux and windows operating systems.

- Experience in AWS backup solutions.

- Experience in shell or PowerShell scripting.

- Experience in developing operational reports.

- Experience in networking knowledge.

- Experience in managing large database backups and recovery.

- Experience in Oracle and MSSQL server databases.

Education :

Bachelor's degree (B.A.) from four-year College or University; 8 plus years of related experience and/or training; or equivalent combination of education and experience .

Related Work Experience :

- Experience in Commvault 5 plus years.

- Experience in netbackup L2 level experience.

- Experience in backup and recovery operations 8 plus years.

WORKING CONDITIONS :

Hybrid Office environment.

24-7 support with rotation oncall.