L2 Technical Support - Trading Platform

Experience : 7+ Years

Shift timings : 3 pm to 12 midnight

Role Summary :

We are seeking an experienced L2 Technical Support Engineer - Trading Platforms with a strong background in trading system operations and real-time market applications. The role involves supporting, monitoring, and maintaining mission-critical trading platforms while ensuring high availability, performance, and rapid issue resolution across production environments.

Key Responsibilities :

- Ensure all trading applications are functioning as expected during BOD (Beginning of Day) and EOD (End of Day) activities.

- Provide L2 support for issues related to : Trading applications, Market connectivity, Order management systems, Real-time market data feeds.

- Independently perform patch upgrades and application updates for trading platforms.

- Independently analyze, troubleshoot, and resolve production issues related to trading applications.

- Monitor trading systems and infrastructure for outages, latency, and performance degradation.

- Assist users with Installation and configuration of trading applications, Backup and restoration of essential applications and databases.

- Escalate unresolved or complex issues to L3 support or vendor teams, providing detailed diagnostics and documentation.

- Collaborate with QA teams and vendors to test, implement, and deploy fixes and enhancements in staging and production environments.

- Maintain and update knowledge base documentation for common issues, procedures, and resolutions.

- Ensure compliance with operational best practices and system stability standards.

Technical Skills & Requirements :

- Strong hands-on experience with trading platforms, including : Omnesys (IOB), Greeksoft, Kambala, Symphony and other trading technology platforms.

- Strong understanding of trading system operations and production support.

- Proficiency in database technologies: MySQL, Microsoft SQL Server (MSSQL).

- Strong knowledge of Shell scripting for automation and operational tasks.

- Experience working in Windows and Linux environments.

- Basic understanding of networking concepts (TCP/IP, ports, latency, connectivity issues).

Domain Knowledge :

- Basic understanding of trading workflows and financial instruments, including: Equities, Options, Futures.

- Familiarity with exchange connectivity and real-time market data systems and Colo Connecitvity