L2 Technical Support Engineer

Description :

We are hiring L2 Desktop / Technical Support Engineers - Pune (On-site)

We have an opening for experienced and dedicated L2 Engineers who can handle advanced desktop, system, and basic network issues with minimal supervision.

This role requires strong troubleshooting, ownership, and hands-on technical expertise.

Position : L2 Desktop / Technical Support Engineer

Experience : 3- 6 Years (Mandatory)

Joining : Immediate Joiners Only

Work Locations : Chakan | Viman Nagar | Parwadi (Pune)

Employment : Full-Time, On-site

Key Technical Requirements :

We are looking for candidates who have strong hands-on experience in :

- Advanced Windows OS troubleshooting (BSOD, boot failure, performance issues)

- Joining systems to the domain & resolving domain-related issues

- Active Directory : user management, groups, OUs, password resets

- Group Policy (GPO) configuration & troubleshooting

- Office 365 & Outlook configuration, profile management

- Understanding of OST/PST, mailbox issues, sync problems

- Printer hardware troubleshooting (toner, cartridge, drum, fuser)

- L2-level network troubleshooting (LAN, DHCP, DNS, IP conflict)

- Basic switch configuration knowledge

- ITSM tools such as ServiceNow, ManageEngine, Freshservice etc.

- Event Viewer logs analysis & error diagnosis

- Coordination with L3/Vendor teams for escalations

Additional Responsibilities :

- Provide on-site support across assigned Pune locations

- Maintain documentation for incidents & resolutions

- Ensure SLA compliance & proper ticket management

- Communicate effectively with users & internal teams

- Maintain system security hygiene & follow IT processes

Who Should Apply :

- Candidates with 3-6 years of L2 technical support experience

- Immediate joiners only

- Strong technical troubleshooting skills

- Good communication and professional behaviour

- Comfortable working on-site