L2 Support Engineer - Data Platform

Description :

Role : L2 support

Exp : 7+yrs

Location : Bangalore

Role :

- Incident acknowledgement and initial RCA.

- Data repair : Executions and tracking-

- Incidents re-route to concerned team like Global digital L2 support, TALM systems, EHC support, PET, P&C s

- Query analysis and data validations with pointed repair clauses for data issues (routed to application teams via JIRA incidents) for all modules of store reporting

- Data refresh validations and metrices correctness

- SLA monitoring and user follow-ups.

- Access related operations: additions of users to SSC security groups.

- Pager duty support for alerts occurring outside office hours

- RCA and data repair documentations

- RCA to educate the users on metrices and KPIs, based on the requests

- Data Lineage Analysis

- Communication, coordination and notification of traffic data, region specific hourly data understatement to source teams for further reviews.

Skills :

- Hands-On in snowflake and PBI data modelling

- ADF , Kafka pipelines understanding - Good to Have

- Proficiency in SQL to perform RCA

- Understanding of dynamic tables, medallion architecture

- Data engineering and visualization concepts

- Strong communication skills

- Handson on feature usages for JIRA, service now and confluence

- On call proficiencies

- ITIL fundamentals with deep understanding of incidents, changes and problem management

- Confluence hands-on

Technologies :

- Observability concepts - Datadog

- SQL & Python

- Power BI

- AI fundamentals

- Support optimization-tools and reconciliation reports