Job Summary :

We are seeking a skilled and proactive Network Engineer (L2) to manage, monitor, and troubleshoot enterprise network infrastructure. The ideal candidate will have hands-on experience in switching, routing, SD-WAN technologies, and incident management, with the ability to work in a fast-paced support environment.

Key Responsibilities :

- Monitor network performance, availability, and health using network monitoring tools.

- Configure and troubleshoot switches, routers, and SD-WAN solutions.

- Manage Access Point (AP) configurations and wireless networks.

- Handle P1/P2 incidents, ensure timely resolution and perform root cause analysis.

- Coordinate with vendors, ISPs, and third-party providers for issue resolution.

- Implement network changes and upgrades following change management processes.

- Troubleshoot LAN/WAN connectivity and performance issues.

- Maintain network documentation and incident reports.

- Ensure adherence to SLA and KPI metrics.

- Support basic network security configurations such as firewalls and VPNs.

- Participate in on-call support during critical outages.

- Assist in capacity planning and optimization.

Required Skills & Competencies :

- Strong knowledge of networking fundamentals (TCP/IP, VLAN, DNS, DHCP, NAT)

- Hands-on experience with routing protocols (BGP, OSPF, RIP)

- Experience in SD-WAN technologies

- Knowledge of wireless networking and AP configurations

- Familiarity with network monitoring tools (SolarWinds, PRTG, Nagios)

- Understanding of ITIL and incident management processes

- Good troubleshooting and analytical skills

- Strong communication and vendor coordination skills

Preferred Qualifications :

- CCNA/CCNP certification or equivalent

- Experience in enterprise or managed services environments

Other Requirements :

- Willingness to work in night shifts

- Ability to handle high-pressure situations