Strive Partners is hiring for a fast-growing Australian SaaS product company.

Job Title : Technical Support Engineer (L2 / L3)

Location : Noida (Hybrid)

Shift : UK Shift (3 : 00 PM 12 : 00 AM IST)

About the Role :

Strive Partners is hiring for a fast-growing Australian SaaS product company that builds scalable, customer-centric platforms used globally. The role involves deep L2/L3 technical support, root cause analysis, and close collaboration with engineering teams to resolve production issues and improve platform reliability.

Key Requirements :

- 3 to 4 years of experience in L2/L3 application support

- Strong hands-on experience with Node.js / JavaScript / TypeScript / Python

- Good understanding of REST APIs

- Solid knowledge of RDBMS and NoSQL databases

- Experience working with ticketing systems (preferably JIRA)

- Ability to clearly understand and diagnose customer issues

- Exposure to SIEM solutions

- Willingness to work in UK shift hours

Nice to Have :

- Working knowledge of front-end frameworks

- Experience with DynamoDB

- Familiarity with Infrastructure as Code (IaC) concepts

- Exposure to AWS services

Roles & Responsibilities :

- Troubleshoot and resolve production issues reported by customers

- Perform root cause analysis and implement permanent fixes

- Develop utilities/services using Node.js or Python

- Write complex database queries for dashboards and reporting

- Automate manual processes and contribute to product enhancements

- Design and implement services using AWS Lambda and PaaS offerings

- Write unit and integration tests

- Collaborate closely with engineering and product teams

- Participate in team discussions and continuous improvement initiatives