Company Overview :

SSMTB SOFTWARE SERVICES PRIVATE LIMITED is a leading technology firm dedicated to delivering robust and scalable enterprise software solutions. We specialize in partnering with clients across diverse sectors, including financial services, telecommunications, and e-commerce, to build, implement, and maintain critical applications that drive their core business operations. Our commitment lies in leveraging cutting-edge technology to solve complex business challenges and ensure seamless digital transformation for our global clientele.

Role Overview :

As a Java Support L2 Engineer, you will be at the forefront of ensuring the stability and optimal performance of our mission-critical Java-based applications. This role involves day-to-day deep-dive troubleshooting of complex production issues, performing root cause analysis, and implementing effective solutions to minimize service disruptions. You will collaborate closely with L1 support teams, development engineers, and various business stakeholders to resolve incidents swiftly, contribute to problem management, and uphold the highest standards of application reliability for our diverse client base.

Key Responsibilities :

- Provide expert L2 technical support for complex Java enterprise applications, ensuring rapid resolution of production incidents and minimizing business impact for our clients.

- Conduct thorough root cause analysis (RCA) of recurring issues, implementing permanent fixes and contributing to proactive problem management to enhance system stability.

- Collaborate effectively with development teams to escalate and resolve software defects, providing detailed diagnostic information and testing proposed solutions.

- Monitor application performance and health using various tools, identifying potential bottlenecks and proactively addressing issues before they impact end-users.

- Develop and maintain comprehensive documentation for troubleshooting procedures, knowledge base articles, and system configurations to empower L1 teams and improve support efficiency.

- Participate in on-call rotations and provide out-of-hours support as needed, ensuring continuous availability of critical services for global operations.

Required Skillset :

- Proven expertise in providing L2 application support for complex, high-volume Java/J2EE enterprise applications, demonstrating a strong understanding of application lifecycles and production environments.

- Proficient in Java troubleshooting and debugging techniques, including analyzing thread dumps, heap dumps, and application logs to diagnose performance and functional issues.

- Strong command of Unix/Linux operating systems, including shell scripting, command-line utilities, and system monitoring tools for effective server-side analysis.

- Solid understanding of relational databases (e.g., Oracle, MySQL, PostgreSQL) with the ability to write and execute complex SQL queries for data analysis and issue resolution.

- Excellent problem-solving and analytical abilities, with a methodical approach to identifying, diagnosing, and resolving intricate technical challenges under pressure.

- Exceptional communication skills, both written and verbal, to articulate complex technical issues clearly to both technical and non-technical stakeholders, and to collaborate effectively within cross-functional teams.

- A Bachelor's degree in Computer Science, Engineering, or a related technical field, providing a strong foundation in software development principles and system architecture.