Designation : Google Workspace Administrator L2

Experience : 5 Years Minimum

Location : Prabhadevi, Mumbai

Work Model : Work from Office

Job Description :

- Provide end-user support for Google Workspace (Gmail, Drive, Docs, Meet, Calendar, etc.)

- Troubleshoot issues related to mail flow, access, calendar sync, and collaboration tools

- Administer user accounts, group policies, and configurations via Google Admin Console

- Support migrations to Google Workspace from platforms like Microsoft 365 or legacy systems

- Support VIP users with priority response and professionally ensuring minimal disruption.

- Must have excellent communication and interpersonal skill to manage support relationship at CXO level.

- Troubleshoot and resolve user issues related to email, calendar, access permissions, and third-party integrations.

- Escalate complex issues to vendors or higher-level support as needed and ensure proper documentation.

- Assist users with mobile device configurations (Android/iOS) for Gmail and Drive

- Work with security teams to enforce 2FA, DLP, and email security policies

- Monitor ticket queues, prioritize requests, and ensure timely resolution per SLA

- Create user guides, SOPs, and training materials for end users

- Participate in deployment of new features, rollouts, or change requests

- Monitor GWS system health, perform proactive maintenance, and suggest process improvements.

Required Skills & Qualifications :

- 6- 8 years of hands-on IT support experience, preferably in a Google Workspace and GCP environment

- Strong knowledge of Gmail, Google Admin Console, Calendar, Drive, and related apps

- Familiarity with email routing, DNS records (MX, SPF, DKIM, DMARC)

- Understanding of SSO, 2-Step Verification, and security groups

- Experience with ticketing tools

- Excellent communication and documentation skills

- Google Workspace and GCP Administrator certification (preferred)