L2 Application Support Engineer - .Net

Position :
Application Support Engineer - .NET (L2 Support)

Experience :

3-6 years of experience in .NET application support

Role Summary :

Provide L2 support for .NET applications by resolving functional and technical issues, ensuring smooth application performance and availability

Key Responsibilities :

- Provide L2 support for .NET Core / ASP.NET applications

- Analyze application logs and troubleshoot issues effectively

- Handle and resolve incident tickets within defined SLAs

- Coordinate with infrastructure and database teams for issue resolution

- Perform minor bug fixes and code changes when required

- Monitor application performance and escalate critical issues

- Document issues, resolutions, and standard operating procedures

Required Skills :

- Hands-on experience with .NET Core / ASP.NET

- Good knowledge of IIS (Internet Information Services)

- Strong skills in debugging and log analysis

- Experience in production support / incident management (L2)

- Basic understanding of SQL Server / database queries

Preferred Skills (Good to Have) :

- Familiarity with monitoring tools (App Insights, Splunk, etc.)

- Knowledge of Azure / cloud environments

- Experience with CI/CD pipelines

- Basic scripting knowledge (PowerShell)

Soft Skills :

- Strong problem-solving and analytical skills

- Good communication and coordination abilities

- Ability to work in a 24/7 support environment (if required)

- Team player with a proactive approach