Krones - Microsoft 365 Administrator

Who are we looking for?

The ideal candidate needs to be good team player, with excellent communication skills, an ability to influence along with strong ability to manage projects

The role will directly report to Team Lead International Operations and will be based in Bangalore.

We are seeking a skilled and proactive Microsoft 365 Administrator to join our global IT team.

The primary responsibility of this role is to lead and support the migration of files from local network shares worldwide to SharePoint Online and OneDrive.

The ideal candidate will also handle second-level support for Microsoft 365-related incidents and service requests, ensuring smooth operations and user satisfaction.

What are you in for?

- You would be responsible to work on Microsoft 365 Collaboration services which includes Sharepoint, OneNote and OneDrive.

- Plan, coordinate, and execute file migrations from on-premises network shares to SharePoint Online and OneDrive using Microsoft and third-party tools.

- Collaborate with global teams to understand local requirements and ensure minimal disruption during migrations.

- Provide second-level support for Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.

- Troubleshoot and resolve incidents and service requests escalated from the first-level support team.

- Monitor service health and performance of Microsoft 365 services and proactively address issues.

- Assist in user training and adoption of Microsoft 365 tools and best practices.

- Work closely with security and compliance teams to ensure data governance and protection policies are followed.

- Co-ordinating with MS case created by Counterparts/Self.

- Responsible for building and maintaining documentation and update Knowledge Base internally.

- Basic Knowledge on Azure Active Directory w.t M365 groups, external identities, and B2B Collaboration.

What is in it for you?

- You are a part of a brand-new org. setup with a clean slate and a mission to build a People first organization

What are we looking for?

- You are a full time Graduate with 3-5 years of IT experience (preferably with a mix of a start-up and traditional setup), living in or ok with moving to Bangalore

- Microsoft 365 Certified : Fundamentals (MS-900)

- Proven experience as a Microsoft 365 Administrator or similar role.

- Hands-on experience with SharePoint Online, OneDrive, and Microsoft Teams.

- Strong knowledge of file migration tools (e.g., SharePoint Migration Tool, Mover, or third-party solutions like Sharegate or AvePoint).

- Experience with PowerShell scripting for automation and administration tasks.

- Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, Jira).

- Excellent troubleshooting and communication skills.

- Ability to work independently and manage multiple priorities in a global environment.

- Experience in hybrid environments (on-premises AD and Azure AD).

- Knowledge of data classification, retention, and compliance in Microsoft 365