Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive AI platform portfolio. With innovative offerings across AI for Service, AI for Work, and AI for Process, we enable over 400+ Global 2000 companies to reimagine operations and customer experiences. Our end-to-end platform empowers enterprises to build, deploy, manage, monitor, and continuously improve AI-powered applications at scale. Weve automated over 1 billion interactions annually with voice and digital AI, while transforming employee productivity with AI-driven workflows. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to advance AI innovation. Founded in 2014 and headquartered in Florida, we have a global presence in India, UK, Germany, Korea, and Japan.

About SearchAI :

SearchAI is Kore.ais enterprise search and Retrieval-Augmented Generation (RAG) platform, designed to deliver secure, contextually accurate, and permission-aware answers from diverse data sources. As a scalable, high-performance platform, it supports massive data ingestion volumes and handles high query loads while ensuring retrieval in milliseconds. SearchAI prioritizes accuracy and relevance, consistently surfacing the most precise top results. It serves as a core capability across all Kore.ai offerings - including the Agentic Platform, AI for Work, and AI for Service - powering hybrid retrieval, advanced chunking strategies, metadata filtering, reranking, enrichment workflows, and seamless integration with LLMs for enterprise-grade knowledge discovery.

The Role

As a Senior Software Engineer in the SearchAI Application and Integrations team, you will design, develop, and optimize custom enterprise search solutions. You will collaborate across engineering, QA, and product teams, leading PoCs, building reusable patterns, and ensuring high-quality delivery for large-scale RAG implementations.

Key Responsibilities :

- Implement solutions based on designs from Solution Architects.

- Build and optimize utilities, connectors, and integrations for SearchAI.

- Develop reusable PoC frameworks demonstrating SearchAI capabilities.

- Guide junior engineers and review their code.

- Work closely with QA to ensure solution quality and performance benchmarks.

- Collaborate with the R&D innovation team on new AI/ML techniques, retrievers, and indexing

strategies.

- Stay current with emerging GenAI frameworks and retrieval best practices.

Required Experience & Skills :

- 3+ years of software engineering experience.

- Strong proficiency in Python and Node.js.

- Hands-on experience with RAG, GenAI frameworks, and prompt optimization.

- Experience with LLM fine-tuning and vector databases.

- Understanding of CI/CD processes and scalable application development.

Preferred Qualifications :

- Knowledge of metadata filtering, hybrid retrieval, and reranking.

- Experience with connectors and ingestion workflows.

- Familiarity with AI-powered search performance benchmarking.

What Sets You Apart :

- Strong analytical and problem-solving skills.

- Ability to create reusable, scalable components for enterprise deployments.

- Passion for continuous learning in AI, RAG, and search technologies.

Why Join Us

At Kore.ai, youll be part of a culture that thrives on innovation, collaboration, and excellence. We operate in a fast-paced, high-growth environment where youll be challenged to push boundaries and deliver transformative solutions. Youll work ahead of the competition, shaping the future of enterprise AI search and Retrieval-Augmented Generation (RAG) technologies. Our team believes in continuous learning - youll have access to unlimited learning resources, including the latest AI/ML research, technical training, and professional development programs. Youll collaborate with some of the brightest minds in the industry, solving complex problems that have never been tackled before. Whether youre designing architectures, building scalable search solutions, writing high-quality code, or creating robust test frameworks, your work will directly impact how global enterprises access, trust, and act on their knowledge. At Kore.ai, we dont just build products we create opportunities for everyone to grow, enrich their careers, and lead the future of AI.

Education

Bachelors in Engineering, Computer Science, or related field