Kore.ai Developer - LLM/NLP

Required Skills & Qualifications:

- 3+ years of experience with Kore. ai XO Platform.

- Strong understanding and hands-on experience with XO 11:

- Automation AI, Search AI, Agent AI, Contact Center AI RAG, LLM integration

- NLP/NLU, Prompt Engineering

- Conversational AI & Generative AI development

- Voice AI and AI Chatbots

- Conversational Design & Agentic Platforms

- IVR integration, Contact Center integration

- Proficiency in JavaScript and Python for scripting and bot customization.

- Strong knowledge of API integration and backend connectivity (RESTful services, webhooks).

- Experience in Full Stack Development is a plus.

- Familiarity with AI Business Automation use cases across industries (e.g., healthcare, BFSI, retail, manufacturing).

- Solid understanding of security, compliance, and scalability considerations in AI deployments.

- Strong problem-solving and analytical skills.

- Excellent communication and collaboration abilities.

Preferred Qualifications :

- Experience integrating with enterprise contact center solutions (e.g., NICE, Genesys, Talkdesk, RingCentral, Five9).

- Familiarity with Agent AI and Voice Bot implementations.

- Exposure to LLM platforms like OpenAI, Anthropic, or Google Vertex AI.

- Experience with cloud platforms (Azure, AWS, or GCP).

- Certification in Kore.ai XO Platform or similar Conversational AI platforms is a plus.

Why Join Us :

- Be part of a dynamic team building AI-first solutions that transform businesses.

- Work on enterprise-scale projects across diverse industries.

- Get exposure to next-gen AI technologies and platforms.

- Opportunity for career growth and certification support