Job Description :

Role/Principal Accountabilities :

- Build the plan based on the in-house Observability stack.

- Deliver a plan to meet Operational Resilience monitoring requirements based on IBS/ CIF business functions: Settlement/Collateral etc.

- Produce a business dashboard to give visibility of business-critical services and show real-time service status.

- Align with the inhouse Observability team to ensure best practices are achieved.

- Align with ServiceNow Configuration Management to ensure any missing assets are added to ServiceNow.

- Work with Operational Resilience and infrastructure management to gain buy-in and visibility of the project.

- Lead a team of monitoring experts.

- Use SRE monitoring principles.

- Align with SRE management.

- Align with Infra management.

- Contribute to Observability standards and procedures.

- Work with the SRE team to optimize the operation model.

Secondary :

- Align with Application teams to ensure their systems are integrated into the overall service dashboard.

Skills & Experience Required :

- Strong communication presenting and documentation.

- Team management and stakeholder skills.

- Experience of driving change in a large organisation.

- Demonstrate understanding of large enterprise systems and the technologies on which they are built.

- Strong analytical skills and a solid understanding from a Production Support monitoring point of view.

- In-depth understanding of the technical aspects of delivering monitoring integration.

Knowledge Required :

- Background in Observability Engineering covering Metrics, Logs and Traces and the interaction between telemetry.

- Strong Experience with Observability tools such as Open Telemetry, Grafana UI, Mimir, Loki, Tempo, Grafana Agent, Prometheus.

- Appreciation of SLI/SLOs for measuring and reporting on service levels.

- Awareness of notification frameworks for escalation automation.

- Experience of DevOps tools i.e. Jenkins, Ansible Tower, GIT and build & deploy pipelines.

- Exposure to Kubernetes, containers & micro-service concepts (not essential, but beneficial).