Role Overview :

- 3+ years of experience in application production support with a strong track record of independently diagnosing and resolving incidents.

Technical Requirements :

- Solid working knowledge of the full technology stack in scope including event streaming platforms, integration middleware, AKS-hosted microservices, and observability tooling.

- Hands-on experience with incident lifecycle management in ticketing systems (iTrack or equivalent), including root cause identification and resolution documentation.

- Proficient with Splunk, PagerDuty, Prometheus, and Grafana for active troubleshooting and issue resolution.

- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), including pod-level diagnostics, restarts, and health investigation.

- Practical working knowledge of Confluent Kafka and Azure Event Hub : consumer lag analysis, topic health checks, and message flow troubleshooting.

- Solid SQL/Postgres skills for data-level investigation and validation during incidents.

- Working ability to read and interpret Java, Spring Boot, and React application logs for issue identification.

- Basic Python scripting capability for operational checks and quick-fix automation.

- Good Linux/Unix command-line skills for real-time log analysis and system diagnostics.

Soft Skills & Shift Requirements :

- Strong written and verbal communication skills for incident updates, resolution documentation, and client coordination.

- Willingness to work in rotational 24x7 shifts.

Requirement :

- Only Immediate Joiners are considerable.