Description :

About Us :

izmo Ltd. is a publicly listed global software products company headquartered in Bangalore, with operations in 7 countries including offices in San Francisco, Los Angeles, Paris, Brussels, and Bangalore. We are the worlds largest producer of interactive media content for the automotive industry.

Our automotive division izmocars delivers advanced digital solutions for OEMs, large dealer groups, rental companies, and online marketplaces, including website platforms, CRM systems, data analytics, and digital marketing services across North America, Europe, and Asia.

Job Description CRM Engineering Manager :

We are looking for a seasoned CRM Engineering Manager to lead the development of our next-generation CRM platform - designed for scalability, security, and global reach. You will head a team of backend engineers, driving technical excellence and delivering complex, high-performance CRM modules that serve enterprise clients across multiple regions.

The ideal candidate has strong expertise in PHP, preferably with Symfony (preferred) or Laravel, along with a deep understanding of object-oriented programming, database architecture, and secure coding standards.

Key Responsibilities :

- Build and Lead, mentor, and grow a high-performing CRM engineering team of backend / frontend engineers to deliver reliable, secure, and scalable features.

- Define and drive career growth paths, continuous learning, and skill enhancement initiatives within the CRM team.

- Champion a culture of innovation, collaboration, and ownership across the engineering function.

- Own end-to-end technical delivery of CRM modules, customizations, workflows, and integrations.

- Ensure adherence to code quality standards, object-oriented design principles, and secure coding practices (OWASP compliance).

- Collaborate with Product Managers, Customer Success, UI/UX designers, QA, and DevOps to drive smooth, high-quality releases.

- Manage system upgrades, deployments, and performance optimization across CRM environments.

- Oversee data modeling, schema optimization, and query performance in MySQL for large-scale, multi-tenant environments.

- Implement and manage internationalization (i18n) and localization (l10n) capabilities to support global markets.

- Drive CI/CD practices, conduct code reviews, and maintain version control best practices.

- Partner with the Security and Cloud Infrastructure teams to ensure compliance with data protection, privacy, and ISO/IEC 27001 standards.

- Manage sprint planning, estimation, and retrospectives within Scrum & Agile frameworks.

- Evaluate, adopt, and implement emerging CRM technologies and tools to enhance platform efficiency and user experience.

- Drive automation and AI-driven CRM enhancements, including predictive analytics and intelligent workflows.

- Act as a bridge between the CRM engineering function and business stakeholders to ensure technical alignment with customer engagement objectives.

- Communicate progress, risks, and dependencies effectively to senior leadership and product teams.

Required Technical Skills :

- PHP with Symfony (preferred) or Laravel framework

- Exposure to front-end frameworks (React)

- MySQL (strong RDBMS fundamentals, query tuning, and schema design)

- Strong knowledge of OOP, MVC, REST APIs, and modular design

- Git, GitLab CI/CD, or Jenkins

- Hands-on experience implementing secure coding practices and mitigating vulnerabilities

- Experience in i18n and l10n implementations in SaaS products

- Hands-on experience in developing integrations using REST APIs, microservices.

- Proven track record in delivering high-scale SaaS Enterprise solutions and managing complex integrations with ERP, Marketing, and Support systems.

- Strong leadership, analytical, and communication skills with the ability to drive consensus across technical and non-technical teams.

Desired/Preferred Skills :

- Exposure to front-end frameworks (React)

- Exposure to data warehousing, analytics, or customer data platforms (CDPs).

- Strong expertise in one or more CRM platforms preferred.

Qualifications :

- Bachelors degree in Computer Science, Information Systems, or equivalent technical discipline.

- 15+ years of experience in software engineering, including 5+ years in an engineering management role

- Proven track record of building and scaling enterprise-grade CRM or SaaS applications

- Excellent communication and leadership skills with a passion for mentoring teams

Why Join Us :

- Be part of a team building a world-class Enterprise SaaS product.

- Work on cutting-edge technology in a secure, cloud-hosted (AWS) environment.

- Culture that values innovation, ownership, and continuous learning.

Work Mode & Location :

- Location : Bangalore, India

- Mode : Work from Office