IVR Test Engineer - HP Quality Center

IVR Test Engineer

Location : Pune, Hyderabad.

Experience : Overall 4-6 yr experience.

Responsibilities :

- Past experience of IVR testing is required.

- Cyara automation tool experience will as added advantage.

- 4-6+ years of experience of IVR testing.

- Must have knowledge in manual testing & Strong knowledge of software QA methodologies, tools and processes in writing clear, concise and precise test cases and executing them.

- Document test cases.

- Perform and document risk analysis.

- Record test progress and results.

- Create test plans.

- Discover bugs within software.

- Identify and track bugs throughout testing.

- Identify any potential problems that users might encounter.

- Research and analyse product features being tested.

- Create detailed, comprehensive and well-structured test plans and test cases.

- Access and analyse requirements using IVR callflow diagrams.

- Should have experience in IVR testing and banking domain knowledge.

- Experience on HP QC test management tool.

- End To End IVR testing experience will be beneficial from call dialing in IVR till call transfer to an agent.

- Added advantage if candidate has worked on Cyara tool used for IVR testing.

- Added advantage if candidate have experience in testing Voice Biometrics and Speech / Conversational IVRs.

- Basics about Agent Toolbar Testing.

- IVR test estimation.

- IVR report testing.

- High level understanding of Genesys platform.

- Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods.

Minimum Qualifications :

- 4-6 years of overall experience in software testing.

- A minimum of 4-6 years of specific experience in IVR testing.

- Proven knowledge and hands-on experience in manual testing.

- Strong knowledge of software QA methodologies, tools, and processes.

- Experience in writing clear, concise, and precise test cases.

- Prior experience working in the banking domain.

- Experience with HP QC or a similar test management tool.

Preferred Qualifications (Added Advantage) :

- Hands-on experience with the Cyara automation tool for IVR testing.

- Experience in testing Voice Biometrics and Speech / Conversational IVRs.

- High-level understanding of the Genesys platform.

- End-to-end IVR testing experience (from call dialing to agent transfer).

- Familiarity with Agile methodologies and working in an agile environment.