IT Support & Microsoft Access Administrator - Access Database

Position Summary :

We are seeking a versatile IT Support & Microsoft Administrator to provide ongoing support for our Prairies Microsoft Access database environment while also serving as a key resource for general Microsoft platform administration and end-user support.

This role will be responsible for maintaining critical payroll-related database operations, supporting Microsoft technologies across the organization, troubleshooting technical issues, and helping ensure reliable day-to-day system performance.

Key Responsibilities :

Microsoft Access Database Support :

- Provide ongoing support, maintenance, and troubleshooting for the Prairies Microsoft Access database environment

- Respond to and resolve database-related issues in a timely manner during high-priority processing windows

- Assist with data validation, reporting, troubleshooting, and performance optimization within Microsoft Access

- Support database updates, enhancements, forms, queries, reports, and integrations as needed

- Coordinate with business stakeholders to ensure alignment on support coverage expectations and operational requirements

- Document processes, issue resolutions, and support procedures

Microsoft Administration & General IT Support :

- Serve as a Microsoft Administrator supporting Microsoft 365 and related Microsoft technologies

- Administer and support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Azure Active Directory / Entra ID

- Manage user accounts, permissions, licensing, and access controls

- Perform user onboarding/offboarding activities including account provisioning and access management

- Troubleshoot Microsoft application, authentication, connectivity, and end-user support issues

- Support workstation setup, software installation, printer support, and basic hardware troubleshooting

- Assist with security administration, password resets, MFA support, and compliance-related tasks

- Maintain system documentation and support knowledge base articles

- Coordinate with internal IT teams and external vendors when required

Qualifications :

- 5+ years of experience supporting Microsoft Access databases and Microsoft environments

- Strong experience with Microsoft Access including queries, forms, reports, and troubleshooting

- Experience administering Microsoft 365 environments

- Familiarity with Azure AD / Entra ID administration and user management

- Strong troubleshooting and problem-solving skills

- Experience supporting payroll-related or business-critical systems is preferred

- Ability to prioritize and respond effectively during critical support windows

- Excellent communication and customer service skills

- Ability to work independently and collaboratively with business and IT teams

Preferred Skills :

- Experience supporting payroll systems or financial processing environments

- Knowledge of SQL, VBA, or database scripting is a plus

- Experience with SharePoint administration and Teams support

- Understanding of Microsoft security and compliance best practices

- Experience working in fast-paced operational support environments

Ideal Candidate Profile :

- Strong background in Microsoft technologies and IT support operations

- Hands-on experience supporting Microsoft Access databases and Microsoft 365 administration

- Excellent troubleshooting and customer support capabilities

- Ability to manage critical operational support tasks with urgency and professionalism

- Strong communication and collaboration skills

Location : Bangalore and Hyderabad only