Description :

Note : Shortlisted applicant should be willing to attend F2F @ Hyderabad Knowledge City - Raidurg (or) Kakanad, Kochi.

Scope: Provide high-quality technical support to end users while administering and improving the organizations endpoint, identity, and collaboration platforms across Microsoft 365/Azure and AWS.

Skills Required :

- End-User & Workplace

- 35 years in IT support with strong L2 capability across Windows 10/11, plus mobile device support (iOS/Android).

- Deep troubleshooting of Microsoft 365 apps (Teams/Outlook/SharePoint/OneDrive), profiles, OSTs, add-ins, and meeting devices.

- Experience with device management: Intune/Endpoint Manager (preferred)

- Azure / Microsoft 365

- Hands-on with Entra ID (Azure AD): identities, groups, conditional access, MFA, and basic identity troubleshooting (token/SSO).

- Proven Intune skills: Autopilot provisioning, compliance & configuration profiles, Win32 app packaging, update rings, and remediation scripts.

- Basic proficiency with PowerShell for administration, reporting, and automation.

AWS :

- Practical experience with AWS IAM / SSO / Organizations and security best practices (least privilege, role-based access).

- Operational exposure to EC2, S3, CloudWatch, and Systems Manager (SSM) for inventory and scripted tasks.

- Familiarity with Amazon WorkSpaces/AppStream support is a plus.

Networking & Security :

- Understanding of TCP/IP, DNS, DHCP, VPN (client), certificates, and proxy concepts as they affect end users.

- Security-first mindset (MFA, conditional access, device compliance, patch hygiene, principle of least privilege).

Soft Skills :

- Excellent customer service, communication, and documentation skills.

- Ability to prioritize, own issues through resolution, and collaborate across Ops, SecOps, and application teams.

Required Exp :

- ITIL service management fundamentals (incident/request/problem/change).

- Microsoft 365 ecosystem (Teams, Exchange Online, SharePoint/OneDrive) administration basics.

- Endpoint management concepts: enrollment, compliance, configuration, application lifecycle, and update strategies.

- Identity & Access Management across Entra ID and AWS IAM/SSO (MFA, conditional access, RBAC, key handling).

- Scripting & Automation patterns (PowerShell preferred; Bash/Python nice to have).

- Logging & Monitoring: practical use of Azure Monitor/Log Analytics and AWS CloudWatch for diagnostics.

Qualifications Required (or equivalent experience) :

- CompTIA A+ and/or Network+ (or comparable practical experience).

Microsoft: AZ900 (Azure Fundamentals) or MD102 (Endpoint Administrator) or AZ104 (Azure Administrator Associate), ITIL 4 Foundation.

Preferred Skills :

- AWS Certified Cloud Practitioner or AWS SysOps Administrator Associate.

- Microsoft SC900 (Security, Compliance, and Identity Fundamentals) or MS102 (Microsoft 365 Administrator).

The job is for:

Women candidates preferred

For women joining back the workforce