IT Operations Manager

Description :

- Manage the local IT team across helpdesk, infrastructure, and systems functions.

- Ensure 24/7 availability and performance of IT systems, including hardware, software, and networking.

- Oversee IT onboarding/offboarding and enforce access control policies and role-based permissions.

- Maintain accurate inventory of all IT assets, licenses, and configurations.

System Administration :

- Administer and maintain on-premise and cloud-based servers (Windows/Linux).

- Manage Active Directory, Group Policy, DNS, DHCP, and system patching.

- Maintain and support Google Workspace, (Gmail, Drive, etc.) and Microsoft 365.

- Ensure system resilience through backup solutions, regular testing, and capacity planning. Implement and manage device compliance, software deployment, and policy enforcement.

Network & Firewall Management :

- Oversee LAN/WAN operations, including switches, routers, firewalls, enterprise Wi-Fi, and VPNs.

- Manage Fortigate enterprise-grade firewalls and ensure secure perimeter configurations.

- Continuously monitor network performance, resolve bottlenecks, and implement redundancy strategies.

- Coordinate upgrades, network segmentation, and secure remote access controls.

Cybersecurity & Compliance :

- Enforce corporate cybersecurity policies locally, ensuring secure infrastructure and endpoints.

- Deploy and monitor endpoint protection, MFA, data loss prevention (DLP), patch management, and MDM.

- Support internal audits and maintain compliance with frameworks such as ISO 27001.

- Assist in the development and execution of disaster recovery and business continuity plans.

- Log and respond to security events and coordinate with the global Security Operations Center (SOC).

Vendor & Procurement Management :

- Maintain relationships with local IT vendors, ISPs, and service providers.

- Oversee IT procurement and license renewals.

Cross-Functional Collaboration :

- Work closely with global IT, Cloud Teams, and Information Security teams on shared infrastructure and cloud initiatives.

- Provide insights into technology improvements from a local operational perspective.

- Regularly report on IT metrics, system performance, risks, and recommendations to senior leadership.

Candidate Profile :

Minimum Requirements :

- Bachelors degree in Information Technology, Computer Science, or a related field.

- 5+ years of progressive IT experience,

Proven experience in :

- System Administration (Windows/Linux)

- Active Directory & Group Policy

- Google Workspace administration

- Network Infrastructure and Firewall Management

- Endpoint management and IT support services

- Monitoring Tools such as Zabbix

- Strong understanding of security frameworks, especially ISO 27001, and regulatory IT compliance.

- Excellent communication and troubleshooting skills.