We are looking for an experienced and hands-on IT Manager to lead our IT operations at our Chandigarh/Mohali office.

The IT Manager will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization.

This role requires a balance of technical expertise, leadership, and strategic thinking.

The ideal candidate will have experience across help desk, networking, databases, and cloud systems, with the ability to manage a team and deliver IT projects from start to finish.

Key Responsibilities :

Team Leadership & Management :

- Lead, mentor, and manage a team of 2-10 IT professionals.

- Foster accountability, continuous learning, and a collaborative work environment.

IT Operations & Support :

- Oversee help desk operations and provide Level 2/3 escalation support.

- Manage hardware/software troubleshooting, upgrades, and break-fix tasks.

- Build, repair, and optimize computer hardware.

Infrastructure & Networking :

- Manage and maintain networking equipment, servers, firewalls, and VPNs.

- Ensure reliable LAN/WAN, Wi-Fi, and cloud connectivity.

- Oversee backup, recovery, and disaster recovery planning.

Systems & Software :

- Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.)

- Manage Active Directory and Google Workspace Admin environments.

- Support automation and scripting with Python, DAX, or similar tools.

Database & Development :

- Create, manage, and troubleshoot databases (SQL, Access, or similar platforms).

- Ensure data accuracy, integrity, and accessibility.

Project Management :

- Run IT projects from planning through execution and delivery.

- Collaborate with business leaders to align IT solutions with organizational needs.

- Deliver projects on time, within scope, and within budget.

Data Security & Compliance :

- Enforce cybersecurity best practices and IT policies.

- Monitor and respond to security threats.

- Maintain compliance with data protection and privacy standards.

Requirements :

Experience :

- 7+ years in IT, with prior roles such as Help Desk Technician, Desktop Support, Hardware Technician.

- Level 2 Support Engineer or IT Lead/Senior IT Specialist.

Technical Expertise :

- Strong hardware build/repair and troubleshooting skills.

- Networking knowledge (routers, switches, firewalls, VPNs).

- Database experience (SQL, Access, or similar).

- Cloud/SaaS platforms : O365, Active Directory, Google Workspace.

- Familiarity with coding/scripting (Python, DAX, or similar).

Leadership :

- Proven track record managing IT teams of 2-10 people.

- Ability to mentor, train, and hold teams accountable.

Personal Skills :

- Problem-solver and out-of-the-box thinker.

- Data-driven decision-making approach.

- Strong communication and documentation skills.

- Leadership mindset: takes responsibility for team success.

Additional Requirement :

- Must complete a DISC Personality Assessment as part of the hiring process.

Work Location : Must work on-site at our Chandigarh/ Mohali office.

Benefits :

- Competitive salary package aligned with experience.

- Opportunity to lead IT operations for a fast-growing international company.

- Exposure to global teams and international projects.

- Ability to build and shape IT processes from the ground up.

- Career growth opportunities in leadership and technical specialization.

- Collaborative, high-performance culture that values innovation and results.