Role & responsibilities:

- Strategic Leadership: Develop and implement IT strategies aligned with business objectives across all international offices.

- Team Management: Lead and mentor a diverse team of IT professionals located in various countries, ensuring cohesion and effective collaboration.

- Infrastructure Management: Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services (Google Cloud, AWS, Azure), collaboration platforms (Google Workspace, Microsoft 365), and telecommunications systems.

- Operational Efficiency: Streamline IT support processes and workflows to optimize efficiency and reduce operational costs.

- AI Enablement & Governance: Evaluate, deploy, and govern AI tools and platforms (such as Google Gemini, Claude, and Vertex AI) to improve IT operations and employee productivity, while ensuring responsible use and data protection.

- Security and Compliance: Ensure compliance with global IT security policies, standards, and regulations. Implement robust cybersecurity measures to protect company data and systems.

- Vendor Management: Manage relationships with IT vendors and service providers, negotiating contracts and ensuring service level agreements are met.

- Budget Oversight: Develop and manage IT budgets for international operations, ensuring cost-effective utilization of resources.

- Risk Management: Identify and mitigate IT risks, including data breaches, system failures, and business continuity planning.

- Provide Tier 3/4 support for infrastructure and security-related incidents and escalations.

- Documentation: Maintain IT infrastructure and support process documentation and diagrams.

Preferred candidate profile:

- Bachelors Degree in Computer Science, Information Technology, or a related field.

- Proven experience (5+ years) in managing IT operations in a global or multinational environment.

- Strong leadership skills with the ability to motivate and manage geographically dispersed teams.

- In-depth knowledge of IT infrastructure & support, cybersecurity best practices, and emerging technologies.

- Proven experience with:

- IAM: Okta SSO/MFA, Okta Workflows & Policies, Entra ID/Azure

- MDM/UEM: JAMF, Intune, Workspace One

- Servers & OS: Windows Server, Linux (Red Hat, Ubuntu, or CentOS).

- Virtualization & Cloud: VMware, Google Cloud Platform (GCP), AWS, or Azure, including cloud networking, IAM, and cost management.

- Collaboration & Productivity: Google Workspace administration (Gmail, Drive, Calendar, Admin Console), user lifecycle and access management, security and data loss prevention controls, and tenant migrations.

- AI & Automation: Hands-on experience implementing and supporting AI tools and services (e.g., Gemini for Workspace, Claude, Google Cloud AI/Vertex AI), AI-driven IT automation, and establishing AI usage policies, security, and data governance controls.

- Networking: TCP/IP, DNS, DHCP, routing, switching, VPN, firewalls.

- Storage & Backup: SAN/NAS, replication, disaster recovery tools.

- High proficiency in Google Workspace, Google Cloud, Microsoft 365, Entra ID and Azure technologies, operating system and application migrations, monitoring systems, orchestration and automation, and security technologies.

- High proficiency using ITSM tools such as ServiceNow.

- Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels.

- Certification in ITIL, PMP, or relevant certifications is a plus.