Role : IT Infrastructure Engineer.

Exp : 7+ yrs.

Work Location : Kochi, Kerala.

Primary Technology : Wireless, Firewall, Cloud.

Other nice to have skills : Tools and Automation.

- Design, Operations, building, implementing and supporting reliable and secure connectivity solutions for Employees and Customers, and build automation to prevent problem recurrence.

- You will be responsible for network and security Incident/change/capacity management to support G10X Corporate IT Infrastructure and Customers.

Responsibilities and Requirements :

- 6-10 years' experience supporting network and network security technologies, Deployment of LANs, WANs, SDWAN, VPN and Wireless networks in Corporate and Enterprise environment.

- Hands on experience on Firewall, Router, L2/L3 switches, Wireless, load balancers, proxies, DLP, Site to site and employee VPN, Secure access service edge (SASE) and zero trust network access (ZTNA), EDR/XDR.

- Products specially Palo Alto Firewalls, Cisco Meraki Wireless, Cisco Nexus and Catalyst switches, Palo Alto Prisma, Zscaler.

- In Depth knowledge of cloud technology (Azure/AWS/GCP) and DevOps.

- Prior experience to work On-Prem IT Infrastructure and in Data Center Environment.

- Work with Different functions, Employee experience, Network Operations and Engineering, Project and Business group, Real Estate team on the shared full stack ownership of a collection of services and/or technology areas.

- Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services.

- Work with Hardware and Software vendors, service providers, Experience on RFI/RFP/SOW.

- Excellent documentation skills to create runbook and process documents, Ability to create accurate network diagrams.

- Implementation of ITIL and ITSM.

- Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.

- Identify opportunities to automate responses to common operational problems and requests.

- Experience with IT/network automation tools, AI, Ansible, python, zero touch provisioning.

- Ensure compliance, configuration and data quality levels are maintained Work with Agile team to deliver network and security solutions, Participate transition solutions successfully into customer environment.

- Strong oral and written technical and interpersonal communication skills including sensitivity to user community and the importance of maintaining a positive vendor relationship.

- A self-starter able to work independently but comfortable working in a team environment including 24x7 model.

- The candidate should be willing to perform on-call duties after hours and on weekends, on rotation, as per the teams schedule, as well as occasional overtime activities during scheduled maintenance windows.

- Full time Bachelors or advanced degree in IT, Computer Science or equivalent.

Preferred Skills (optional):

- CCNP/ CCIE or equivalent

- Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.

- Technical understanding and practical application of security support

- Technical understanding and practical application of DevOps

- Continuous Integration / Continuous Delivery & Deployment Tools

- Network as Code strategy, Familiarity of IaaS/PaaS/SaaS infrastructure/environments,

- Integration technologies (APIs).