IT Helpdesk & Support Specialist

Description :

Qualifications & Requirements :

Education :

- Bachelor's degree in Information Technology, Computer Science, or a related field - OR equivalent practical experience

Experience :

- 3 - 5 years of experience in an IT helpdesk, desktop support, or systems administrator role - Candidates with cross-border/US reporting experience would be preferred

- Hands-on experience supporting Windows and/or macOS environments

- Experience working with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)

- Familiarity with Active Directory / Azure AD user and group management

- Experience with helpdesk ticketing systems (e.g., Jira Service Management, ServiceNow, Freshdesk, Zendesk)

Technical Skills :

- Strong troubleshooting skills across hardware, OS, networking, and applications

- Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and firewall fundamentals

- Understanding of cybersecurity concepts : endpoint security, phishing, MFA, data loss prevention

- Familiarity with remote monitoring and management (RMM) tools is a plus

- Basic knowledge of backup solutions and disaster recovery principles