- Manage complete IT infrastructure, applications and technology operations.

- Ensure high availability, reliability and performance of business-critical systems.

- Manage servers, networks, databases, cloud infrastructure and end-user computing.

- Establish IT policies, processes and technology standards.

2. NBFC Application Management :

- Manage and support LOS, LMS, Collection, CRM, ERP and digital lending platforms.

- Ensure smooth integration with Credit Bureau, CKYC/KYC, GST, banking APIs, payment gateways and other third-party systems.

- Monitor application performance and resolve technical issues.

- Coordinate with business teams for technology requirements.

3. Infrastructure & Cloud :

- Manage AWS / Azure / GCP infrastructure and cloud operations.

- Implement backup, disaster recovery and business continuity systems.

- Ensure scalability, availability and performance of infrastructure.

- Manage network, firewall, VPN, servers and databases.

4. Cybersecurity & Compliance :

- Implement appropriate cybersecurity controls for NBFC operations.

- Work with Risk, Compliance and Audit teams on technology-related requirements.

- Conduct vulnerability assessments, security audits and periodic security reviews.

- Ensure proper access control, data protection, backup and incident-management processes.