IT Head - Roadmap & Infrastructure

Description :

Head of IT

Why Join This Role (Head of IT) :

- Opportunity to build and scale IT for a 1,100+ global workforce

- High ownership role with direct executive visibility

- Ability to define long-term IT architecture and operating model

- Lead centralized Pune-based global IT delivery model

- Career path toward CIO-level leadership

Role Purpose :

The Head of IT is a senior leadership role responsible for building, stabilizing, and scaling a centralized IT organization that supports GlobalSteps global delivery model. This role is accountable not only for operational excellence but also for transforming IT into a proactive business enabler that improves productivity, collaboration, and scalability while maintaining cost discipline.

Role Scope :

- End-to-end ownership of IT across infrastructure, network, endpoint, collaboration, service desk, and enterprise platforms

- Leadership of Pune-based centralized IT team with coordination of global site support

- Ownership of IT budgets, vendor ecosystem, and platform strategy

- Accountability for service quality, uptime, and user experience across all studios

Key Responsibilities :

- Define and execute a multi-year IT roadmap aligned to business growth and operational needs

- Build a scalable operating model leveraging centralization, automation, and standardization

- Establish strong service management discipline including SLAs, KPIs, reporting, and governance

- Drive platform consolidation and reduce fragmentation across tools and systems

- Ensure high availability and resilience of infrastructure and workplace systems

- Lead vendor selection, negotiations, and ongoing performance management

- Partner with Security Lead to ensure secure-by-design technology environment

- Communicate IT strategy, risks, and performance to executive leadership

Candidate Profile :

- 1218 years of IT experience with at least 5+ years in leadership roles

- Proven ability to scale IT operations in a multi-location/global organization

- Strong technical foundation across infrastructure, M365, networking, and IT operations

- Experience managing budgets, vendors, and transformation initiatives

- Strong leadership presence and stakeholder management capability

Success Metrics :

- IT service uptime and reliability

- SLA adherence and reduction in escalations

- User satisfaction and productivity improvements

- Budget adherence and cost optimization