Isha Foundation - Data Analyst - BI Tools

Description :

About This Role :

- Build daily dashboards for voice, SMS, and email performance funnels.

- Develop account-specific benchmarks for onboarding, activation, and expansion stages.

- Identify gaps and trends using historical data analysis.

- Run predictive models for rollbacks, cure rates, and recovery likelihood.

- Prepare QA sampling and reporting for agent call reviews.

- Partner with PMs and Portfolio Managers on A/B test results and campaign pivots.

What We're Looking For :

- 2-3 years of analytics experience in fintech, collections, or SaaS.

- Strong technical skills : Advanced SQL, Excel (macros, pivot tables), BI tools (Power BI, Tableau).

- Familiarity with AI/ML-based predictive analytics a plus.

- Knowledge of data privacy and secure handling protocols.

- Problem-solving mindset with strong communication and storytelling skills