InvestCloud - Lead Corporate Support Engineer - Microsoft 365

Description:

Key Responsibilities :

Microsoft 365 Administration :

- Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.

- Configure and optimize Microsoft 365 applications to meet business needs.

- Monitor system performance and troubleshoot issues.

Microsoft Entra and Active Directory Management :

- Configure identity services to ensure secure operations.

- Manage user accounts, groups, and permissions.

- Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory

compliance.

- Integrate with other systems and automate tasks using PowerShell.

- Provide technical support and resolve issues.

Intune and Microsoft Defender :

- Administer and configure Intune for device management and policy enforcement.

- Implement and manage Microsoft Defender for endpoint protection and threat management.

- Ensure compliance with security policies and procedures.

Mac OS Management :

- Provide support for Mac OS users within the Microsoft 365 environment.

- Configure and manage Mac devices using Intune.

- Troubleshoot and resolve Mac-related issues in collaboration with the IT support team.

User Support and Training :

- Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues.

- Conduct training sessions to educate users on best practices and new features.

- Create and maintain documentation for IT processes and procedures.

PowerShell Scripting :

- Develop and maintain PowerShell scripts for automation of administrative tasks.

- Implement scripts to streamline processes and improve efficiency.

- Ensure scripts are secure and comply with company policies.

Qualifications :

- 7-12 years experience.

- Proven experience as a Microsoft 365 Engineer or similar role.

- Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.

- Experience with Mac OS management and support.

- Familiarity with Intune MDM or similar solutions.

- Excellent problem-solving and troubleshooting skills.

- Strong communication and interpersonal skills.

- Proficiency in PowerShell scripting.

- Ability to work independently and as part of a team.

Preferred Skills and Experience :

- Experience with other scripting languages (PowerShell, Bash).

- Knowledge of networking fundamentals and security best practices.

- Ability to adapt and pivot for new technologies.

- SSO Integration.

- Defender portal knowledge.

- AWS Workspace operational support.