Intertec Systems - Technical Support Engineer - Network Operations Center

Description :

- Skills : Incident Management, AS400 Administration, ITIL, Infrastructure Monitoring, Network Operations Center (NOC), Dynatrace, Manage Engine, Solarwinds.

Job Title : Technical Support Engineer NOC.

Job Purpose :

- Monitor Infra/App alerts in ME Monitoring tools.

- Monitor Mail alerts.

- Log incidents and run bridge calls.

- Run EOD jobs for the Bank.

Qualification :

- Any Degree (Computer background preferred).

Certifications :

- ITIL Foundation, AZ-900, MCSE, CCNA.

Experience :

- Total 3-5 years of experience in Infrastructure Monitoring and L1 knowledge in IT infrastructure of Bank.

Reporting To :

- Service Delivery Manager.

Responsibilities (includes All Tasks) :

- Hands on experience in Monitoring tools Manage Engine APM & OPM is mandatory.

- Good understanding of ITIL process and ITSM Tools to manage Incidents, Changes, service requests and work orders.

- Hands-on experience in banking environment.

- Hands On Experience In EOD And SOD (Finacle Preferred).

- Hands on experience in AS400 operation (at least basic) and Mimix knowledge is added advantage.

- Should have good fluency in English read/write and good verbal communication.

- Perform Incident Analysis for recurring Incidents.

- Backup Monitoring.

- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications.

- Document all actions in accordance with standard company policies and procedures.

- Notify customer and third-party service providers of issues, outages and remediation status.

- Work with internal and external technical and service teams to create and/or update knowledge base articles.

- Should have experience MIS reports.

- Should have previous experience working and interacting with Senior leadership team members.

- Support multiple technical teams in 24/7 NOC operational environments with high uptime requirements.

- Comfortable to work in day/night shifts.

Technical Skills /Competencies :

MANDATORY :

- ITIL Foundation certified.

- Hands-on in Incident & Problem Management.

- Experience in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools.

- A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.

- Previous NOC experience is strongly preferred.

- Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

- Knowledge of Microsoft server OS and Network Devices.

- Running EOD Batch jobs for Bank.

Soft Skills :

MANDATORY :

- Excellent written, verbal and interpersonal skills.

- Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situation.

- Should have previous experience working and interacting with Senior leadership team members.

- Should have experience in handling IT monitoring for Banks.