Description :

Skills : Office 365 Administration, Exchange Online, Active Directory, SharePoint Online, Teams Administration, one drive, M365, ITIL.

Certifications :

- Certifications in Microsoft Office 365 Administration or related fields.

- Experience with scripting languages (e.g., PowerShell).

- Knowledge of cloud computing and virtualization technologies.

Experience : 6+.

Responsibilities (includes All Tasks) :

- Install, configure, and maintain Office 365 services and applications.

- Implement and manage user accounts, permissions, and licenses.

- Set up and administer Office 365 groups, distribution lists, and security policies.

- Provide technical support to end-users for Office 365 applications.

- Diagnose and resolve issues related to Office 365 services, including connectivity, performance, and security.

- Monitor system health and performance to identify and address potential problems.

- Implement and maintain security measures to protect Office 365 data and systems.

- Ensure compliance with relevant industry regulations and standards.

- Manage data backup and recovery processes.

- Plan and execute migrations to Office 365 from on-premises systems.

- Integrate Office 365 with other enterprise applications and systems.

- Develop and deliver training materials and sessions on Office 365 applications.

- Create and maintain documentation for Office 365 configurations and procedures.

- Stay up to date with the latest Office 365 features and updates.

- Evaluate and implement new Office 365 services as needed.

Technical Skills /Competencies :

MANDATORY :

- Strong understanding of Microsoft Office 365 services and applications.

- Ability to work independently and as part of a team.

- Experience with Active Directory, Exchange Online, SharePoint Online, Teams, OneDrive, and other Office 365 components.

- Proficiency in troubleshooting and problem-solving techniques.

- Knowledge of network infrastructure, security best practices, and compliance regulations.

- Excellent communication and interpersonal skills.

- Follow ITIL best practices for incident, problem, and change management.

Soft Skills :

MANDATORY :

- Bachelors degree in computer science, Information Technology, or related field.

- At least 6 years of experience in support operations.

- Excellent analytical and problem-solving skills.

- Strong communication and interpersonal skills.

- Ability to work independently and in a team environment.