Must Have skills : salesforce + amazon connect

Primary Skills : AWS CLOUD, Salesforce

Primary Responsibilities :

- Develop and implement customer service solutions using Salesforce Service Cloud Voice.

- Leverage Amazon Connect to provide seamless, efficient, and high-quality customer service experiences.

- Design and build high-performance applications on the Salesforce.com platform.

- Assist with the integration of other systems and tools into Salesforce, ensuring efficient data flow and seamless customer experiences.

- Perform troubleshooting and issue resolution for the Salesforce.com platform and applications.

- Keep up to date with Salesforce releases, features, and best practices and ensure we are maximizing efficiency and capitalizing on the full features and benefits of the system.

- Provide technical support and training to end-users for any Service Cloud Voice related issues.

Qualifications :

- 3+ years of experience as a Salesforce Admin/Developer, including solid experience with Service Cloud Voice and Amazon Connect.

- Salesforce.com Admin & Developer Certification preferred.

- Strong knowledge of Salesforce.com development best practices and design patterns.

- Demonstrated ability to design and implement new processes and facilitate user adoption.

- Excellent problem-solving capabilities and project management skills.

- Strong communication and interpersonal skills.