Input Zero Technologies - Senior Remedy Developer - BMC

About the Role :

We are seeking an experienced Senior Remedy Developer with a strong background in BMC Remedy development, implementation, and integration. The ideal candidate will possess deep technical expertise in Remedy platform customization, upgrades, and high-availability configurations, alongside excellent communication skills to effectively collaborate with clients and stakeholders.

Key Responsibilities :

- Design, develop, and implement solutions using BMC Remedy platform to meet business and client requirements.

- Configure, customize, and enhance BMC Remedy applications to improve workflows and functionality.

- Perform system upgrades, including Remedy AR Server and Remedy Mid-Tier, applying patches to ensure optimal performance and security compliance.

- Integrate Remedy with external systems using web services and REST APIs to facilitate seamless data exchange and automation.

- Configure and maintain high-availability, clustered environments for BMC Remedy v9.x to ensure system reliability and uptime.

- Implement and manage identity and access management features, including Single Sign-On (SSO), RSSO, and LDAP plugin integrations for secure user authentication and authorization.

- Troubleshoot, diagnose, and resolve technical issues promptly to minimize downtime and maintain system health.

- Collaborate with clients and cross-functional teams to gather requirements, provide technical consultancy, and deliver high-quality solutions.

- Participate in on-call support rotations and be flexible to travel occasionally based on project needs.

Required Qualifications & Skills :

- Strong expertise in Remedy integration with external applications via web services and REST APIs.

- Proven experience upgrading Remedy AR Server and Remedy Mid-Tier with the latest patches.

- Knowledge of configuring BMC Remedy v9.x in high-availability and clustered environments.

- Proficiency in customizing Remedy applications to suit specific customer business processes.

- Familiarity with Identity and Access Management technologies such as SSO, RSSO, and LDAP

plugins.

- Excellent problem-solving skills with the ability to troubleshoot complex system issues

effectively.

- Strong communication and interpersonal skills with a client-focused consulting approach.

- Ability and willingness to support on-call duties and travel occasionally as required.